Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Stiltz Lifts is delighted to announce that disability access specialist Freechoice Group has become the first company to graduate from the Stiltz Home Lift Training Academy.

The Banbury-based company, which has installed and maintained through-floor lifts for wheelchair users across the Midlands and South East since 2004, signed up to the Stiltz Lifts scheme which allows selected partner companies to install Stiltz domestic lifts into customers’ homes themselves.

We launched the Academy last November with the currently free of charge training held on demand at our headquarters in Kingswinford, West Midlands.

Freechoice Group sent engineers to the Stiltz purpose-built training facility where they received classroom theory and hands-on practical installation training. The disability access company successfully undertook their third and final customer installation – which was overseen by Stiltz – to become the Academy’s very first Accredited Stiltz Lifts Installer Partner this month.

Freechoice Group can now assume responsibility for almost the entire customer journey, rather than relying on Stiltz installation teams to help complete the projects. The company can also expect to receive priority dealer support from Stiltz, including technical training on new products, marketing support and customer service.

Freechoice Group Managing Director David Kennard said: “We were immediately attracted to the Stiltz brand because their home lifts are completely unique within the industry. There are no hydraulics, no lift shaft or pit, no load bearing walls – the Stiltz lift is a self-supporting structure and plugs straight into the wall and runs off mains electricity supply.

“Once you have removed the aperture from the ceiling, the lift is relatively easy and quick to install. It will usually take five days to install a traditional through-floor lift but a Stiltz Lift, depending on the application, can take a day or two to install.

“We install through-floor lifts for wheelchair users in countless households and businesses and we also like the fact Stiltz offer their unique thru car wheelchair lift option which means the wheelchair user can enter on one side of the lift on ground level and leave from the other side once they have reached the first floor. There is only one way in and one way out with a traditional lift but these guys have thought of everything.

“Freechoice Group is delighted to become the first company to graduate from the Stiltz Home Lift Training Academy. The training, support and advice we have received from Stiltz has been absolutely brilliant and we are proud to be associated with such a strong and innovative company.”

Gino Farruggio, Stiltz Lifts National Sales Manager – UK Trade said: “Freechoice Group have worked very hard to become an Accredited Stiltz Lifts Installer Partner and we look forward to building a long and successful relationship with them.”

For more information about the Stiltz Home Lift Training Academy contact the Stiltz Lifts Technical Team on 0330 222 0334. Courses are limited to a maximum of eight attendees to ensure the highest levels of training can be provided.

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