Statement
COVID-19
Covid-19 Statement

These are exceptional times. With Coronavirus – Covid-19 - we all face an unprecedented global challenge. Stiltz Ltd. continue to review activities on a daily basis to comply with Government directives.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through which we are co-ordinating industry efforts to keep our customers mobile. Our priority is to ensure all current and prospective customers are able to maintain safe and independent access with the help of their homelift, as reducing accidents within the home at this time will, in turn, assist in reducing stress on the NHS hospital care system. We will endeavour to provide the expected levels of service and support to those seeking a new homelift installation or those requiring lift service/maintenance, while being mindful to minimise risk.

We have therefore implemented additional processes to mitigate risk to you, our staff and the wider Stiltz community:

As a matter of course, we will check with all customers and prospective customers requesting them to confirm nobody is unwell with Covid-19 at the property we are due to visit. If Covid-19 is confirmed, we will follow Government advice
All customer visits will be subject to additional sanitation measures. Stiltz staff will wash or sanitise their hands prior to entering your property, and upon leaving. They will not offer to shake hands, and will maintain the prescribed 2 metre distance
Regular health and safety bulletins will be issued to all office and field-based staff
All field-based staff will be asked, on a daily basis, to confirm they are clear to work as per NHS and Government Guidance
All staff who fall ill with Covid-19 or who are self-isolating, will receive full pay during the period they are indisposed.

Stiltz will closely monitor the situation and follow government advice at all times. Our priority is to manage customer and staff safety, whilst continuing to provide our customers with the necessary homecare support to ensure their valued independence.

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Stiltz Lifts is delighted to announce that disability access specialist Freechoice Group has become the first company to graduate from the Stiltz Home Lift Training Academy.

The Banbury-based company, which has installed and maintained through-floor lifts for wheelchair users across the Midlands and South East since 2004, signed up to the Stiltz Lifts scheme which allows selected partner companies to install Stiltz domestic lifts into customers’ homes themselves.

We launched the Academy last November with the currently free of charge training held on demand at our headquarters in Kingswinford, West Midlands.

Freechoice Group sent engineers to the Stiltz purpose-built training facility where they received classroom theory and hands-on practical installation training. The disability access company successfully undertook their third and final customer installation – which was overseen by Stiltz – to become the Academy’s very first Accredited Stiltz Lifts Installer Partner this month.

Freechoice Group can now assume responsibility for almost the entire customer journey, rather than relying on Stiltz installation teams to help complete the projects. The company can also expect to receive priority dealer support from Stiltz, including technical training on new products, marketing support and customer service.

Freechoice Group Managing Director David Kennard said: “We were immediately attracted to the Stiltz brand because their home lifts are completely unique within the industry. There are no hydraulics, no lift shaft or pit, no load bearing walls – the Stiltz lift is a self-supporting structure and plugs straight into the wall and runs off mains electricity supply.

“Once you have removed the aperture from the ceiling, the lift is relatively easy and quick to install. It will usually take five days to install a traditional through-floor lift but a Stiltz Lift, depending on the application, can take a day or two to install.

“We install through-floor lifts for wheelchair users in countless households and businesses and we also like the fact Stiltz offer their unique thru car wheelchair lift option which means the wheelchair user can enter on one side of the lift on ground level and leave from the other side once they have reached the first floor. There is only one way in and one way out with a traditional lift but these guys have thought of everything.

“Freechoice Group is delighted to become the first company to graduate from the Stiltz Home Lift Training Academy. The training, support and advice we have received from Stiltz has been absolutely brilliant and we are proud to be associated with such a strong and innovative company.”

Gino Farruggio, Stiltz Lifts National Sales Manager – UK Trade said: “Freechoice Group have worked very hard to become an Accredited Stiltz Lifts Installer Partner and we look forward to building a long and successful relationship with them.”

For more information about the Stiltz Home Lift Training Academy contact the Stiltz Lifts Technical Team on 0330 222 0334. Courses are limited to a maximum of eight attendees to ensure the highest levels of training can be provided.

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