Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

How to apply for a Disabled Facilities Grant (DFG)

If you have a disability and need to make changes to your home, it’s possible to get a grant from your local council to cover some or all of the work needed.

A Disabled Facilities Grant (DFG) may be provided to you by your local authority to help adapt your home. This is specifically to allow for improved access to floors and rooms and to make it more suitable for your needs. As part of this grant, the purchase of a Stiltz Home Lift can either be fully or partially funded.

The grant covers anything that contributes towards you living a fulfilling and independent life, as long as the work can be shown to improve quality of life.

Products such as Stiltz Home Lifts can vastly improve the quality of life for disabled people, they can provide a safe and comfortable way to move between floors without needing to use stairs. And, for many people, using the stairs is simply impossible, so a Stiltz Home Lift may be absolutely necessary for them to continue living in their homes.

To receive a Disabled Facilities Grant, the applicant should make contact with their local authority. An assessment will follow after which the size of the contribution towards the work required to improve your home, will be advised. Homeowners may apply personally and the scheme is also open to those who live in rented accommodation. Tenants can apply for a grant through their landlords.

To apply for a Disabled Facilities Grant simply visit: https://www.gov.uk/apply-disabledfacilities-grant and enter your UK postcode. This should provide you with the relevant council’s contact details and a link to their website for more information.

A Disabled Facilities Grant offers a maximum of £30,000 but this figure can be topped up by local authorities for help with other home improvement projects for eligible residents.

 

VAT Exemption

VAT is chargeable on all Stiltz Home Lifts but if you are disabled or have a long-term illness you may be exempt from paying VAT on products designed or adapted for your own personal or domestic use. If you think you may qualify for VAT relief, please request an exemption form from a member of the Stiltz Home Lifts sales team.

Download our Information Sheet here.

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