Covid-19 Statement

These are exceptional times. With Coronavirus – Covid-19 - we all face an unprecedented global challenge. Stiltz Ltd. continue to review activities on a daily basis to comply with Government directives.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through which we are co-ordinating industry efforts to keep our customers mobile. Our priority is to ensure all current and prospective customers are able to maintain safe and independent access with the help of their homelift, as reducing accidents within the home at this time will, in turn, assist in reducing stress on the NHS hospital care system. We will endeavour to provide the expected levels of service and support to those seeking a new homelift installation or those requiring lift service/maintenance, while being mindful to minimise risk.

We have therefore implemented additional processes to mitigate risk to you, our staff and the wider Stiltz community:

As a matter of course, we will check with all customers and prospective customers requesting them to confirm nobody is unwell with Covid-19 at the property we are due to visit. If Covid-19 is confirmed, we will follow Government advice
All customer visits will be subject to additional sanitation measures. Stiltz staff will wash or sanitise their hands prior to entering your property, and upon leaving. They will not offer to shake hands, and will maintain the prescribed 2 metre distance
Regular health and safety bulletins will be issued to all office and field-based staff
All field-based staff will be asked, on a daily basis, to confirm they are clear to work as per NHS and Government Guidance
All staff who fall ill with Covid-19 or who are self-isolating, will receive full pay during the period they are indisposed.

Stiltz will closely monitor the situation and follow government advice at all times. Our priority is to manage customer and staff safety, whilst continuing to provide our customers with the necessary homecare support to ensure their valued independence.

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Stiltz Lifts is delighted to introduce a strong dealer support team following the launch of our new training programme.

The scheme, which we launched last December, has been designed to enable partner companies to install our Stiltz domestic lifts range into customers’ homes.

The Stiltz Lifts Technical Training Dealer Programme is held on demand at our company headquarters in Kingswinford, West Midlands.

Now we have a dealer support team in place which is able to work with the retailer network and help them develop a solid and successful relationship with the Stiltz brand.

This cross-discipline team is led by Gino Farruggio, National Sales Manager – UK Trade – and covers technical training, marketing support and customer service.

We have invested in our own purpose-built training facility at Kingswinford. The engineers receive classroom training and hands-on installation training in the mezzanine area where the Stiltz product range is installed. This area also doubles up as a sales training zone where sales staff can attend product sales and surveyor training courses.

The training school is run by Technical Support Manager, Rob Pinion who has been involved in engineering for nearly two decades since first joining the British Army’s Royal Electrical and Mechanical Engineers in 1998. He moved over to the mobility industry where he quickly progressed from an installation and service engineer to providing technical support for one of the UK’s biggest stairlift manufacturers before joining Stiltz.

Marketing support at Stiltz Lifts is provided by Yola Mealing who has 25 years of experience in graphic design, copywriting and marketing communications. Yola is responsible for both the Stiltz and Lifton brands and is available to advise dealers on, and deliver, marketing materials for local marketing activity, including press advertising, direct marketing, in-store point of sale, events or email campaigns.

The customer service team is headed up by Emma Potter. She has more than 20 years of experience in the customer service environment.

Mr. Farruggio said: “At Stiltz we have invested in people who have a proven track record and passion in what they do. This is important for us as we seek to build long lasting sustainable partnerships with the trade. We believe in our current products and any future products which we bring to market. By allowing our customers to experience friendly and effective responses it makes it easy for our partners to do business with Stiltz.”

Courses are limited to a maximum of eight attendees to ensure the right level of training is provided. For more information contact the Stiltz Lifts Technical Team on 0330 222 0334.

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