Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Request a callback

Call 01943668920

Stiltz Lifts is delighted to introduce a strong dealer support team following the launch of our new training programme.

The scheme, which we launched last December, has been designed to enable partner companies to install our Stiltz domestic lifts range into customers’ homes.

The Stiltz Lifts Technical Training Dealer Programme is held on demand at our company headquarters in Kingswinford, West Midlands.

Now we have a dealer support team in place which is able to work with the retailer network and help them develop a solid and successful relationship with the Stiltz brand.

This cross-discipline team is led by Gino Farruggio, National Sales Manager – UK Trade – and covers technical training, marketing support and customer service.

We have invested in our own purpose-built training facility at Kingswinford. The engineers receive classroom training and hands-on installation training in the mezzanine area where the Stiltz product range is installed. This area also doubles up as a sales training zone where sales staff can attend product sales and surveyor training courses.

The training school is run by Technical Support Manager, Rob Pinion who has been involved in engineering for nearly two decades since first joining the British Army’s Royal Electrical and Mechanical Engineers in 1998. He moved over to the mobility industry where he quickly progressed from an installation and service engineer to providing technical support for one of the UK’s biggest stairlift manufacturers before joining Stiltz.

Marketing support at Stiltz Lifts is provided by Yola Mealing who has 25 years of experience in graphic design, copywriting and marketing communications. Yola is responsible for both the Stiltz and Lifton brands and is available to advise dealers on, and deliver, marketing materials for local marketing activity, including press advertising, direct marketing, in-store point of sale, events or email campaigns.

The customer service team is headed up by Emma Potter. She has more than 20 years of experience in the customer service environment.

Mr. Farruggio said: “At Stiltz we have invested in people who have a proven track record and passion in what they do. This is important for us as we seek to build long lasting sustainable partnerships with the trade. We believe in our current products and any future products which we bring to market. By allowing our customers to experience friendly and effective responses it makes it easy for our partners to do business with Stiltz.”

Courses are limited to a maximum of eight attendees to ensure the right level of training is provided. For more information contact the Stiltz Lifts Technical Team on 0330 222 0334.

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