Statement
COVID-19
Covid-19 Statement

These are exceptional times. With Coronavirus – Covid-19 - we all face an unprecedented global challenge. Stiltz Ltd. continue to review activities on a daily basis to comply with Government directives.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through which we are co-ordinating industry efforts to keep our customers mobile. Our priority is to ensure all current and prospective customers are able to maintain safe and independent access with the help of their homelift, as reducing accidents within the home at this time will, in turn, assist in reducing stress on the NHS hospital care system. We will endeavour to provide the expected levels of service and support to those seeking a new homelift installation or those requiring lift service/maintenance, while being mindful to minimise risk.

We have therefore implemented additional processes to mitigate risk to you, our staff and the wider Stiltz community:

As a matter of course, we will check with all customers and prospective customers requesting them to confirm nobody is unwell with Covid-19 at the property we are due to visit. If Covid-19 is confirmed, we will follow Government advice
All customer visits will be subject to additional sanitation measures. Stiltz staff will wash or sanitise their hands prior to entering your property, and upon leaving. They will not offer to shake hands, and will maintain the prescribed 2 metre distance
Regular health and safety bulletins will be issued to all office and field-based staff
All field-based staff will be asked, on a daily basis, to confirm they are clear to work as per NHS and Government Guidance
All staff who fall ill with Covid-19 or who are self-isolating, will receive full pay during the period they are indisposed.

Stiltz will closely monitor the situation and follow government advice at all times. Our priority is to manage customer and staff safety, whilst continuing to provide our customers with the necessary homecare support to ensure their valued independence.

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We are delighted to launch a new free dealer training programme which will enable companies to install Stiltz domestic lifts themselves.

The aim of our training scheme is to encourage businesses to become a fully-fledged Stiltz Lifts Installer Partner that can fit all of our unique range of products, including our wheelchair lift, in customers’ homes.

The Stiltz Lifts Technical Training Dealer Programme is run by our technical support manager Rob Pinion and held on demand at the company’s headquarters in Kingswinford, West Midlands.

We have built our own training facility which includes a classroom with a home lift demonstration unit inside and fully operational mezzanine floor in the warehouse.

The programme consists of two mandatory classes and three optional modules – all are free. The first class is a one-day technical induction into how Stiltz products work. This is followed by a two-day course which deals with the process of installing the lift.

Stiltz lifts are installed by two-man teams so a dealer must send two engineers to each class. Once the dealer has completed the two mandatory classes and completed three customer installations – overseen by a member of the Stiltz technical team – they will become a fully-fledged Stiltz Lifts Installer Partner.

There are also three optional classes which involve fault-finding techniques and practices, a basic electrics top-up course, and a module which deals with product training for office staff who are often asked technical questions about Stiltz lifts from incoming sales phone calls.

Mr. Pinion has been involved in engineering for nearly two decades after joining the Royal Mechanical and Electrical Engineers in 1998. He joined Stiltz Lifts a year ago after spending seven years at Handicare where he created the company’s own product training programme.

He said: “We are looking to give new or existing dealers the opportunity to become fully-fledged Stiltz Lifts Installer Partners. It means dealers will be responsible for almost the entire customer journey. Our products are reasonably simple to understand and install but, at Stiltz Lifts, we set the highest standards when it comes to installations.

“Therefore, we have designed the training courses to give engineers all the technical information they need to install the lift correctly. We have set up our own dedicated training facility for dealers to use and it looks great.

“Once dealers have finished the mandatory classes, we will go out with them on installations, to oversee their work. When the dealers have successfully completed three projects without any issues, they will be become an accredited Stiltz Lifts Installer Partner and be free to install our lifts on their own.

“This is a fantastic opportunity for the homecare industry. Any dealers interested in attended our courses, which are currently running based on demand, should contact the Stiltz Lifts Technical Team on 0330 222 0334.”

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