Customer Letters of Commendation
Some Kind Words from Happy Stiltz Lift Owners
Mrs Sayer – Duo+ – Norwich
I would just like to officially thank the team for making my home lift a reality… The team who installed, Paul and Jason were excellent from keeping us informed to being tidy workers and cleaning up as they went along. To the final handover, also having to deal with our two dogs that kept checking on progress too.
I was originally very nervous about having such major building works but I am delighted with the outcome.
Thanks must also go to the other members of staff who also helped make this all go so smoothly..
Thank you to the Stiltz team.
Mr Hubbard- Duo+ – Rutland
Last week your company installed a lift into my home in Rutland.
I would like to commend the professionalism of your engineers, namely Stuart and Bill.
The work was carried out with a minimum of disruption and the courtesy given to my disabled wife was exemplary, they were polite, friendly and a credit to your company.
The lift has made a life-changing difference for my wife, and if you ever need a demonstration site in Rutland or East Leicestershire we would be happy to oblige.
Mr & Mrs Doyles – Duo+ – Matlock
We are customers of your company and during the last week have had a Duo+ Homelift Installed. We like to give credit to people who have provided us with an excellent service and in this instance, we would like to acknowledge 2 team people, Rob Mirion and Graham Russel, who have fitted our lift. Their cheerful, and efficient workmanship is to be commended. As to the actual lift, we have had only a brief time to become familiar with this but as advertised it is very attractive and fits well into our house. We have already recommended your company to another friend who intends commissioning a lift with you.
All in all a very pleasant and satisfactory experience with only one small issue still outstanding which could not be resolved at the time by Rob and Graham. Due to my wife problems following a stroke which left her with very poor mobility in her right leg coupled with her right arm and hand being in effect totally paralysed, she needed to hold on to the fitted grab rail whilst the lift was in motion.
We thank you for an excellent product that will make our lives much easier for hopefully years to come.
Mike & Sandy Doyles
Mr & Mrs Tyson – Duo+ – Stoke-on-Trent
We were very pleased with the workers – Stewart, Dale, and in particular John. They worked very well and kept us informed at all times of their progress. They made a great team. We are very pleased with the lift.
With all best wishes,
Ron and Jen Tyson
Mr & Mrs Young – Duo Classic – Southampton
Having just received your email regarding a survey of the installation that took place, I wanted to further add that the installation team of Wes and Jamie were excellent and could not praise them enough for the time they spent with us. The pair are a credit to your company and kept us fully informed at all times, they were always courteous and polite with nothing being too much trouble.
I would be grateful if these comments could be passed on to the lads’ Team Leader just so he is aware of what excellent workers he has in these two.
With kindest regards.
Anne and Fred Young
Mr Chandler – Duo Classic – Cheltenham
Having recently had a Stiltz duo lift fitted I have to say that I was very impressed with the professionalism of all your staff, from the initial visit of Warren and subsequent visit of your surveyor, the building work team and the installation team, both carried out their work with enthusiasm and caused little disruption, cleaning any dust as they worked.
Also any phone contact with Stiltz was dealt with in a cheerful and professional manner leaving me with a feeling that they were genuinely interested in my custom.
I would have no hesitation in recommending Stiltz and their products
Regards to you all,
Mr R. Chandler
Mrs Hunt – Duo Classic – Dorset
We are very pleased with our Stiltz Lift. We are even more pleased with the workmanship of Mark, Max, Jack and Jake. You are very fortunate to have such diligent employees. They were quiet, considerate, quick & efficient, and very pleasant young men to have around. I’m sure they have a great future, and wish them well. We will recommend you to our friends, as we think you have an excellent product.
The Grahams – Trio Vista – Suffolk
Thank you so much for making such a difference to Pauline’s life. We are so impressed with the lift – but particularly with the efficiency, kindness, helpfulness and courtesy from all of you.
We will unhesitatingly recommend your company to anyone who might need such help.
So a big thank you and best wishes to you all.
Mr & Mrs. Graham
Mr Law – Duo Classic – Hampshire
I was so delighted with your phone call asking how my wife Brenda was after her big knee operation last week – it was a big job and it will take some time for her to recover especially as she is nearly 86.
I cannot emphasise too much how wonderful the lift is – I just do not know how we would have managed without it. Especially as we have no downstairs bathroom at the moment – one should have been installed weeks ago but not everyone is as efficient as Stiltz!!
Visitors have been so impressed with the lift and most of them have never heard of a lift! No doubt you will hear from them in the coming years!!
Once again thank you for you kindness and thoughtfulness and all the other Stiltz people who have helped us.
The Walkers – Duo Classic – Oxford
It is now just over a week since our Stiltz lift was installed – what a difference a week makes. We no longer have to puff up and down stairs, now its simply a step in, press the button and arrive. Marvellous.
We think we have made the right decision to stay in our home as long as possible and the lift certainly helps.
Our main purpose in writing was to express our pleasure with your building team, Mark, Arron, Stuart and Barry and the installers Jack and Alf. We felt very confident with them about the house and appreciated the clean and tidy way they worked.
A very professional job by very efficient workers – hang on to them.
Mr & Mrs. Walker
The Blounts – Duo Vista – West Midlands
My wife and I wanted to write and say thank you to everyone on the Stiltz team for restoring mobility and independence in our home with the fitting of a Duo Vista Lift.
Our Victorian house has a narrow quarter turn staircase unsuitable for a stair lift and we were considering an expensive move to a bungalow, your lift has provided an excellent solution to the problem and has given us full access to the upper floor of our house.
From our initial request for a brochure, visit and discussion with the Sales Team, site visit by the Structural Surveyor, the structural work by the builders and the technicians who installed and commissioned the lift, the attention to detail has been superb and we cannot thank you enough.
The local building inspector was impressed with both the structural work and the lift design itself and agreed that it was a very sensible solution without the intrusion often caused by a stair lift.
We have no hesitation in recommending your company and products as a very credible alternative for those either facing or experiencing mobility issues.
Mr & Mrs. Blount
Very neat and quiet lift for my mum
I wanted to write a review as when we looked into lifts for my mum I looked for reviews on lift companies and there were not many out there.
We arranged 3 quotes from different companies and not only was this company very competitive but the sales person turned up on time, was polite and listened to my parents requirements. He left us with brochures to peruse and there was no hard selling and no decisions to be made there and then.
The best idea they have is not having to traipse to a showroom or store but to be allowed to actually visit a previous customer who has a lift installed. This is at a convenient time to both parties and no-one from the company, so you are able to chat freely and find out how happy they are with their lift and the service.
The lift was fitted some months ago – in an office room to the side of the stairs so that most visitors don’t even see it and mum is now much more mobile around the house. It is smaller than most of the other home lifts out there and works from the plug socket nearby. The extras like a flip down seat, light, carpet, rails and door were included in the price.
Piece of mind for the rest of us as we know she now won’t fall down the stairs.
M & Mrs Ling – Trio Vista – Somerset
We do want to write to commend the excellent items from Stiltz who came to put in our Trio lift. They were all very considerate and seem to have done a very good job! We are delighted to be freed from the travelling up of the stairs. Please thanks everyone for us.
With many thanks
Mr & Mrs Ling
Mr. Bradley – Trio Vista – Paignton
I know I said I was not good at writing letters but after due consideration I realise that my thoughts on Stiltz needs recording in words.
My wife and I are delighted with the Trio lift installed recently. We wish to place on record the excellent service we received from both the office and the installing teams with whom we came in contact. In particular yourself for your knowledge and service, especially calling back, when necessary, something so many fail to do these days.
I also felt in penning these few compliments that you would like to have solid comments to show future prospective clients.
Mr. Pattinson – Trio Vista – Surrey
As I am sure you know, our Stiltz Lift was installed this morning by Jack and Sam who did the job quickly, neatly and professionally – and very pleasantly. We are very grateful to them.
The concept of the Stiltz lift appeals to the engineer in me; it is so simple and yet a very elegant solution to a need which I am sure will not diminish. We shall enjoy it even more as time passes.
May I say what a pleasure it has been to do business with Stiltz. I would like to thank you and your colleagues for being so helpful and considerate throughout, particularly when the unexpected joist problem appeared. I would be grateful if you would thank Simon for finding a structural surveyor at short notice to make recommendations to resolve the problem.
Dillons too have been excellent; again nice people who have done a very good job – the beam has virtually disappeared! Coming from Clacton each day must have been a chore but that did not affect their approach to the job. Quite apart from their high standards, I have been impressed by the way in which they protected our furniture and took care to make the minimum of dust and disturbance in the house.
With renewed thanks,
Mr. Smedley – Duo – Warwickshire
Your men have now completed the installation of the Stiltz Duo Home lift, which seems to be working well.
Your men have all been a credit to you, pleasant and most helpful all the time they have been here, I cannot tell you how impressed I am.
I enclose my cheque being the whole of the remaining balance.
I should also like to thank whoever it was in your company who had the idea and sent the games compendium, which we will enjoy using when the Winter nights close in.
Mr. Davies – Duo Classic – Essex
This is just a short note to say that whilst there is still a considerable novelty factor involved we are pleased with our lift and to inform you that your two installation engineers, Jack and Alfron, arrived on time on Wednesday as planned and worked tirelessly, with efficiency and good humour, completing the job and then giving us a talk through about the lift before departing leaving no mess and detritus behind. As a consequence we would appreciate it if you would pass on our thanks to them.
A week prior to their arrival your local subcontractors, Dillons of Clacton, had done a good and tidy job in installing the electrics and making the necessary carpentry alterations, again leaving behind no waste or dust. Once more please be kind enough to pass on our thanks to them.
With regard to servicing the lift do Stiltz diary it and contact us in the future or is it left to us to contact you?
Mrs. Garland – Duo Classic
I requested your name and address from Mr Luke Fitton in Leeds because I wanted to ensure that you received my appreciation of all the people I have had contact with at Stiltz – starting with my first request for a brochure from Simon Robinson in April this year. Then surveyors, Peter Jessey & Gary in July. Throughout Luke has been consistently helpful and kind, making sure I was informed at all times.
The arrival of your workmen on the morning after I got home from a sad trip to America could have been more confusing, as its was a difficult time for me. However they were all so professional and worked so well as a team. Keith was the house continually and had Zack a very quiet amicable young man assisting him for part of the time.
Your company is very fortunate in all the workforce as the public face of Stiltz and deserve commendation along with your office staff. I feel a special notice should be for Keith especially , along with Zack, Robert the plumber and John the electrician.
I am happily recommending Stiltz to any – and there are several – who are interested.
With my thanks sincerely,
Mr & Mrs Nicholls – Duo Vista
Your Company recently installed the above lift, with which we are very pleased. From the time of contacting your representative, to the time the lift installation was completed, we have nothing but praise for the efficiency, kindness and workmanship we received from all concerned.
Although it seemed an impossible task we needed the lift installed by 21st. November, as my wife would be having an operation on her foot, which meant she had to keep it off the ground for three months and hop round using a Zimmer frame. This would mean that she could not use the stairs.
From the time we first spoke to your representative to the time we had the lift installation completed on 18th. November we received the best service we could ever have hoped for. My wife is now recovering and has access to the whole house, including being able to sleep upstairs, something she would not have been able to do without the use of the lift. Should you wish to use our home as publicity or to get possible clients to view a lift installation they are more than welcome to come along and look at ours. Please use this letter if you wish to do so.
We cannot thank you enough for the excellent service we received from all concerned.
Keith and Jenny Nicholls
Ms. Johnson – Trio Classic
The lift was fitted exactly on time and with minimal disruption and has changed everything for the better. We are so glad we chose Stiltz over a stairlift as not only can my Dad go in it – with or without wheelchair – but the carers can whisk the equipment such as hoist, commode, wheelchairs up and downstairs at the touch of a button. We all love it!
The Trio Classic Home lift has now been discontinued. Please see information on our Trio+ Home lift instead.
Mr Pattinson – Duo Classic
I thought that you might be interested to learn how we are getting on with our Stiltz lift. In a word, very well.
it rapidly became a much used part of our home. My wife had a number of problems related to her arthritis, which is what prompted us to install the lift, and the ability to go upstairs as often as she chose rather than trying to decide how to plan her day to minimise use of the stairs has made a big difference.
The bonus came in October; we had not anticipated that she would need a replacement knee and since the operation six weeks ago the lift has really come into its own – I think she would have had a lot of problems without it.
I too make quite a lot of use of it, particularly when something needs to be carried upstairs – then laziness creeps in!
A number of our friends have seen it and I think that one or two have contacted your office. Recently a former colleague visited us and, having seen our lift, suggested to a friend, who is investigating lifts, that he should call me. We had a lengthy conversation during which he logged on to your website. This gave him food for thought and he became very interested so I gave him your name. I believe that he will be in touch shortly.
I hope something comes of it.