Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Request a callback


Call 01943668920

Across National Careers Week we have been looking at the different careers and job roles within Stiltz Home Lifts and what each of the people whose careers we are describing, do each and every day. Mike Lord has answered some important questions to explain how he got to where he is today and what it takes to be the CEO of Stiltz.

 

Q: What is your background in?
Mike: “I’m originally from Lancashire and moved to the Midlands in 1993 for my first job in the mobility industry. By education I am a business graduate with a final year specialisation in marketing. I spent the early part of my career in manufacturing, moving quickly to business systems. I was fortunate to get a good grounding from then on in product management, sales management, product development and eventually general management. My first director’s job was in customer service and most of my career has been spent in the independent living/mobility/accessibility industry.

Q: How did you become a CEO?
Mike: “The simple answer is by promoting myself! I was involved in leading a management buyout which enabled me to move from sales and marketing director to CEO. It is something I had always wanted to do and had been working towards all my career. I have a very generalist background and learnt the finance part along the way from the base knowledge I had from university. I have to say, the understanding of business processes early in my career was a big foundation, but all the other experience accumulated over time. Jack of all trades and master of none! The final and most important bit is people skills and leadership and this is probably the bit that came to me most naturally.”

Q: As a CEO, what does a typical day look like for you?
Mike: “Talking with people is the common theme for most days. This can be through formal meetings or just talking about any issues with my senior team or other people throughout the business customers, shareholders and anyone else who will listen! One of the tricks is getting a conclusion on the action that come from these discussions and making sure it’s on a to do list with a name against it. Beyond this it’s the same as for other roles; keeping on top of emails (or not), making sure any actions I have are completed and organising!

Q: How involved are you with the day to day activities of the business?
Mike: “Probably not in a detailed way. There is a balance for a chief executive to know what’s going on and make sure that the detail is being carried out but not to get dragged into the detail on an hour by hour, day by day basis. My job is to set and communicate strategy, agree tactics and make sure the wider team have the resources and ability to deliver.”

Q: How would you explain what it’s like working for Stiltz Home Lifts?
Mike: “We are a fast-growing dynamic company and the market leader in our very specialised market. That means that there won’t be dull day and there is always change happening. However, if you like that type of environment then this is a rewarding place to work. We massively change peoples’ lives with our products, we aspire to fantastic customer service and because of our growth the career opportunities are good. We have a great culture focused on customers and our Stiltz Team. We offer good packages with everyone sharing in the success with our profit growth bonus scheme and a lot of soft benefits as well.”

Click here to read our customer stories.

To learn more about the jobs we have available at Stiltz, visit our page on indeed.

 

Skip to content