Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Request a callback


Call 01943668920

It is more than three years ago since we launched the Stiltz lift in the United Kingdom and within that time we have carried out more than 150 installations for a wide variety of applications.

After recently being included in the ’27 Genius New Products You Had No Idea Existed’  on popular USA social media news and entertainment site Buzzfeed, we thought we would take a look back at why some of customers choose the Stiltz Home Lift over its alternative – the age old stairlift.

Not far from our offices in Wokingham, Berkshire, Betty Major, 84 had a standard Stiltz Duo Lift  fitted at the home she shares with husband Don because she was finding the stairs too much due to her arthritis and bad knee. Mrs Major did not want to buy a stairlift because she found it ‘obtrusive’.

The couple had the Duo placed in the utility room with it going directly up into the corner of their bedroom. As Stiltz lifts need no load bearing walls and use rails – or ‘stilts’ – with the weight of the structure and lift car carried in compression through the rails into the floor of the home, no major building work was required.

With Stiltz lifts also not using hydraulics – instead powered by a unique roped drum-braked gear electric motor drive system that simply plugs into a normal 13 amp socket – the Majors’ installation was a basic retrofit application and took just one day to complete. All that was needed was the cutting and trimming of the ceiling and floor, including the cutting back of the carpet in the bedroom.

Mr Major, 80, said: “My wife could not get up the stairs unaided due to her bad knee. Now all Betty has to do is simply open the door, pull the lever and press the button and it takes 10 to 15 seconds to get up to the bedroom. The lift is absolutely wonderful and Betty couldn’t be without it now.”

Sybil Hart, 84, from Berkshire, also had a Duo Lift installed after a knee replacement operation made it difficult for her to climb the stairs. Mrs Hart, who felt a stairlift would look ‘unattractive’, had the lift fitted in the lounge to travel up into the main bedroom above.

Daughter Heather said: “My mother liked the fact the lift was discrete, simple and there was very little disruption to install it. She also liked its safety features. The lift has been exceptional and has really done the job well.”

Multiple sclerosis sufferer Jon Salisbury, 49, from Hertfordshire, chose the Stiltz Trio Lift as the deeper lift and wider opening meant it could accommodate his standard wheelchair. Mr Salisbury had previously had a stairlift installed but because he was unable to use it unaided and without the help of his wife, Anne, and it proved costly to maintain, the couple thought that they might have to move home until they discovered Stiltz lifts.

Anne, 46, said: “The Trio lift is a beautiful piece of design that does not make your home look like institution. It is also safer than stairlift as there is no risk of falls and it has given Jon independence to move around the house. It has changed our lives.”

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