Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

One of the most common questions we get asked at Stiltz Lifts when a customer is enquiring about the purchase of one of our home lifts is what will it look like from upstairs?

As you can see by the images of a recent lift installation in Surrey the outline of the lift in the bedroom, in this example, is of gold trim. The carpet has been retrieved from where the floor has been cut out and removed and securely placed on top of the lift so it is entirely in keeping with the room’s furnishings and décor as best illustrated in Image B. Image A illustrates how the upstairs bedroom looks when the lift is stationed in the living room at this lovely Leatherhead home.

The unique shape of a Stiltz lift means its footprint is not a simple rectangle allowing to fit almost anywhere in the home – even a small cupboard. The lift boasts the smallest of any residential lift on the market of just 0.62m2.

As can again be seen from the images, no load bearing walls are needed for our through floor lifts because of our unique dual rail system. These are fitted from the top of the ceiling in the bedroom right the way down to the living room, creating a completely self-supporting structure. The weight of the entire structure and lift is carried in compression through the rails into the floor of the home.

There are no extra external mechanisms needed as the lift uses a roped drum braked gear motor drive system which is neatly self-contained within the lift car itself. Unlike other domestic lifts on the UK market, all of the mechanics in are in one place and hidden from view.

The lead-time for a Stiltz lift is between 6-10 weeks and a standard installation can be completed in just one day. We can manage all building work or work with a supplier of your choice but the work is minimal.

The builder is required to simply cut out and trim the appropriate aperture using the templates provided by us. The templates provide a ‘cut and trim’ aspect to the building work and allow for accurate positioning and additional finishing. All Stiltz lifts are compliant with European safety standards and carry a standard two-year parts and labour warranty.

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