Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Request a callback

Call 01943668920

Are you considering buying a home lift but wondering what happens if there is a power cut if you are travelling in your through-floor lift at the same time? Then do not worry as it is question we sometimes get asked at Stiltz Lifts so we thought it was worth covering in our Lifts Blog.

Although we do not tend to have many in the United Kingdom there are many causes of power cuts in the electricity network. A power cut, sometimes called a power outage or blackout, can be caused by a power line or electricity cable falling down, faults at power stations, short circuits, overloading of electricity mains or even due to routine maintenance by the network.

If you need electricity to help you move around your home, you may find it difficult if there is a power cut. If a power cut happens during daylight hours it may not affect your normal routine too much, provided you do not need to turn on the lights, listen to music or watch television for example – but you may still want to use your home lift during this time.

At Stiltz, we prepare for every eventuality so all our domestic lifts are equipped with a battery back-up facility if a power cut occurs. This is a standard fitting and simply allows the users of the lift to descend to the lower level of the home and wait until the power comes back on.

Stiltz’s through-floor lifts users can, therefore, be rest assured that they should never be stuck in their lift when a power may occur. As soon as the mains power returns, the lift simply returns to normal working order. It is completely unaffected by the disruption of the power cut or outage just like most other electrical appliances.

Stiltz also offer the option of an uninterruptable power supply for added peace of mind which is relatively affordable and can give you extra time using the lift once the power cut has occurred. The length of runtime depends on the UPS you choose for your lift.

Adding a UPS to your home lift can be particularly useful if you wish to remain upstairs during the power cut, rather than descending automatically to the lower level of your home. This system can be installed at an extra cost but will allow for numerous trips both up and down while the main power to the lift is out.

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