Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Over the past few months people have been increasingly finding that being confined within the home for such extended periods of time can be challenging for elderly relatives or a partner or child with reduced mobility. With no real certainty of when lockdown might end, the importance of staying safe in the home could not be any more paramount then it is right now.

For those who are less mobile or live with someone who has a mobility issue, this can cause safety and accessibility difficulties in the home. With people house bound for extended periods, the possibility of slips, trips and falls on the stairs is ever increasing. Social distancing restrictions mean some individuals may be isolated indoors for long periods of time without assistance to help them safely move between floors.

Following guidance of the BHTA – The British Healthcare Trades Association – of which we are a member, Stiltz Home Lifts have been working hard to maintain levels of service and care to existing customers while being in a position to help with urgent installations for those who would otherwise be at risk from using the stairs.

Following a recent such installation, the Stiltz Team received this lovely message, “My husband and I just want to pass on our sincere thanks to your company and particularly to your two installers Stuart and John, for completing the installation of our lift – against time and restrictions during this Coronavirus lockdown. They were excellent – always considerate of our safety, courteous, hardworking and determined to get the job done. My husband is thrilled with the lift and it is making a big different to his daily life.”

Throughout the lockdown period, Stiltz Home Lifts have been and will continue to adhere to the guidelines as outlined by the government. For more information on our COVID19 response and processes, please click here to read our full statement.

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