Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Request a callback


Call 01943668920

Multi-award winning company Stiltz Home Lifts is now delivering virtual showroom demonstrations to complement in-home assessments or as a contactless alternative for customers who prefer to avoid a home lift appointment, or who are unable to visit a Stiltz showroom.

Stiltz manufactures one of the world’s most compact and unique contemporary Home Lifts – an elegant alternative to traditional through-floor lifts and stairlifts. When stairs start to become unsafe, or lack of mobility makes a home inaccessible, a Duo+ or Trio+ home lift will help maintain independence and safety in the home without the need to consider relocation.

To ensure the correct home lift is specified for both the user and their home, Stiltz usually arranges for a trusted assessor to visit. Now, in addition to – or instead of – this home visit, customers can call on a remote demonstration to see for themselves exactly how a home lift looks and works.

The latest 4K-resolution video technology from Stiltz allows customers to seamlessly link to an impressive showroom based in Cape Town, South Africa. Developed by Stiltz South African trade partner, the remote sessions are broadcast from studios with fully working home lifts installed.

If a high definition video consultation is requested, customers are emailed a link which they simply click on at the agreed time to access the appointment. No additional software needs to be downloaded to do this, and there is no time limit for the video call.

Lachlan Faulkner, Co-Founder and Chief Commercial Officer, comments: “We are committed to helping customers access information about our products in a way which suits their needs. If they are unable or unwilling to have a home visit or can’t attend one of our showrooms to see the lifts for themselves, a virtual demonstration is the next best thing. Even those customers who do have a home visit can benefit from seeing the lift ‘in the flesh’ during the demonstration. Many customers have made good use of this virtual demonstration during the lockdown as a good number are classed as vulnerable”.

Rest assured you are in safe hands. Stiltz is a Which? Trusted Trader and a member of the BHTA.

Video appointments can be arranged by emailing: info@stiltz.co.uk

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