Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Once a sleepy backwater, after 1849 Wokingham grew exponentially due to the railway line connecting it to the larger commercial centre of Reading and the London metropolis. A local MP named John Walter III, who owned the London Times used his own funds to build St. Paul’s Church on Reading Road. Once complete, he also built other well-known landmarks in the vicinity such as St. Paul’s Church of England School and later, in 1893, St. Paul’s Clock House and Parish Rooms.

It is St. Paul’s Clock House which is the new home of the Stiltz Wokingham team. The offices boast a brand new, purpose-built showroom where customers can visit to experience using a Stiltz Home Lift for themselves. The building also houses a new training facility for sales, technical, installation and product training.

Currently, all training takes place in the West Midlands Head Office. To help with logistics and potential issues with capacity, Stiltz felt there was a value in providing an additional training facility located in the south.

Lachlan Faulkner, the company’s founding Director who is based in the Wokingham office explains “We are keen to have somewhere customers can come and experience our products. It’s important when investing in a home lift, to be able to touch and feel it and see how it works. It can be difficult to envisage how the lift actually goes through the floor, and this is a perfect opportunity for visitors to see a Stiltz in action and to ‘test drive’ it.

The new showroom will have latest models of the Stiltz Duo+ Home Lift and Trio+ Home Lift available for customers to try as well as models demonstrating two unique features only available from Stiltz; the ThruCar Home Lift and the Void Installation. A ThruCar enables users to enter and exit through opposite sides of the lift – perfect for wheelchair users. The void installation allows the lift to be positioned within the turn of a staircase which is only possible due to the unique freestanding nature of a Stiltz Home Lift.

If you would like to learn more about our Home Lifts, book a visit to see our new showroom or arrange for a home visit by one of our consultants, contact us on 0808 296 4778.

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