Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Request a callback


Call 01943668920

A new home lift website has been launched in the UK which will list Stiltz domestic lifts as one of its potential solutions to customers.

Homelift Experts (www.homeliftexperts.co.uk) has been set up to help homeowners looking for a through floor lift recommend the right home lift for them by its team of specialists.

The team at Homelift Experts can assist customers with the correct size and style of domestic lift required and work to their specific budget. They can also provide help to users who are looking for a home lift large enough to accommodate a wheelchair, or a product which can provide multiple floor access.

Stiltz Lifts is listed on the Buyer’s Guide of the Homelift Experts website, along with other home lift companies who can offer a wide range of solutions.

Potential customers will first need to call the Homelift Experts team and make an appointment for one of their consultants to visit the home. The specialist will then help homeowners decide on the right product and the best location to position the lift in the property.

Homelift Experts will provide a detailed quotation for the customer to approve and place their order. A technical specialist will subsequently make an appointment to carry out a detailed site survey.

Each lift company will be responsible for all the building work, including cutting the aperture, and the installation of the chosen home lift, which usually takes as little as a single day. Companies will offer a free 12-month warranty, with 24/7 customer support which includes a first service. There will also be the option to purchase an extended warrant for the domestic lift.

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