Statement
COVID-19
Covid-19 Statement

These are exceptional times. With Coronavirus – Covid-19 - we all face an unprecedented global challenge. Stiltz Ltd. continue to review activities on a daily basis to comply with Government directives.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through which we are co-ordinating industry efforts to keep our customers mobile. Our priority is to ensure all current and prospective customers are able to maintain safe and independent access with the help of their homelift, as reducing accidents within the home at this time will, in turn, assist in reducing stress on the NHS hospital care system. We will endeavour to provide the expected levels of service and support to those seeking a new homelift installation or those requiring lift service/maintenance, while being mindful to minimise risk.

We have therefore implemented additional processes to mitigate risk to you, our staff and the wider Stiltz community:

As a matter of course, we will check with all customers and prospective customers requesting them to confirm nobody is unwell with Covid-19 at the property we are due to visit. If Covid-19 is confirmed, we will follow Government advice
All customer visits will be subject to additional sanitation measures. Stiltz staff will wash or sanitise their hands prior to entering your property, and upon leaving. They will not offer to shake hands, and will maintain the prescribed 2 metre distance
Regular health and safety bulletins will be issued to all office and field-based staff
All field-based staff will be asked, on a daily basis, to confirm they are clear to work as per NHS and Government Guidance
All staff who fall ill with Covid-19 or who are self-isolating, will receive full pay during the period they are indisposed.

Stiltz will closely monitor the situation and follow government advice at all times. Our priority is to manage customer and staff safety, whilst continuing to provide our customers with the necessary homecare support to ensure their valued independence.

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Home lift specialist Stiltz Lifts has introduced an exciting new three-tier programme for dealers who are interested in partnering with the company.

The entry-level and most straightforward option, is to become a Stiltz Home Lift Referral Partner. This enables the dealer to promote and market the unique range of Stiltz Home Lifts to their customers. Once a customer has expressed an interest, the dealer simply passes on the enquiry to the Stiltz sales team with commission of up to £1,000 paid on completion of a successful sale and installation.

Gino Farruggio, UK Trade Sales Director for Stiltz Lifts, said: “The partner programme gives dealers the choice to chose the one which fits best with their business. Once a Referral Partner passes on the enquiry, we do the rest. We keep dealers informed every step of the way; from receiving the lead to making the appointment for a customer site survey and, if a visit is successful, when the installation date is set.”

By becoming an Affiliate Partner, dealers can move up to the next level in the programme. Here, Stiltz Lifts gives the dealers themselves the opportunity to complete the sale with their customer. This delivers a higher level of commission. Mr Farruggio explains: “The dealer can market the product, maintain ongoing customer contact and stay in control of the sales process without needing to possess the expertise to carry out technical surveys or home lift installations, which Stiltz will manage on their behalf. Sales and product training will be provided to assist dealers in the sales process”.

Finally, dealers can decide to become a fully-fledged Stiltz Home Lift Premium Partner. This will enable them to take control of the sales, marketing and installation process, making the Stiltz business considerably more profitable for them than being an Affilliate or Referral Partner.

Premium Partner dealers are required to complete two days’ training at the Stiltz Home Lift Training Academy at the company’s headquarters in Kingswinford, West Midlands and successfully undertake three customer installations – overseen by a member of the Stiltz technical team – to gain accreditation.

Mr Farruggio added: “The two-day course will give dealers the skills and knowledge to take complete control of the installation process. Engineers will be trained to be fully competent in servicing, maintaining and installing the lift. The domestic lift market is growing quickly as customer knowledge of the product increases, so it’s a great time to partner with Stiltz Lifts and reap the awards of being a pioneer in the growth of the home lift market in the UK.”

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