Statement
COVID-19

Stiltz Homelifts

Updated 31st March 2020

COVID 19 Statement

Coronavirus – Covid-19 presents us with an unprecedented global challenge. Stiltz Ltd. continues to review activities on a daily basis to comply with Government directives.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes. Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system.

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our homecare support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access, while acting within Government guidelines.

For new homelift installations we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

· We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable, and in need of being shielded. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

· All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands prior to entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2 metre distance

· Regular health and safety bulletins will be issued to all office and field-based staff

· All field-based staff will be asked, on a daily basis, to confirm they are clear of symptoms prior to commencing their working day

· All staff who fall ill with Covid-19 or who are self-isolating, will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. Our priority is customer and staff safety, whilst continuing to provide the necessary homecare support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Call 01943668920

Home lift specialist Stiltz Lifts has introduced an exciting new three-tier programme for dealers who are interested in partnering with the company.

The entry-level and most straightforward option, is to become a Stiltz Home Lift Referral Partner. This enables the dealer to promote and market the unique range of Stiltz Home Lifts to their customers. Once a customer has expressed an interest, the dealer simply passes on the enquiry to the Stiltz sales team with commission of up to £1,000 paid on completion of a successful sale and installation.

Gino Farruggio, UK Trade Sales Director for Stiltz Lifts, said: “The partner programme gives dealers the choice to chose the one which fits best with their business. Once a Referral Partner passes on the enquiry, we do the rest. We keep dealers informed every step of the way; from receiving the lead to making the appointment for a customer site survey and, if a visit is successful, when the installation date is set.”

By becoming an Affiliate Partner, dealers can move up to the next level in the programme. Here, Stiltz Lifts gives the dealers themselves the opportunity to complete the sale with their customer. This delivers a higher level of commission. Mr Farruggio explains: “The dealer can market the product, maintain ongoing customer contact and stay in control of the sales process without needing to possess the expertise to carry out technical surveys or home lift installations, which Stiltz will manage on their behalf. Sales and product training will be provided to assist dealers in the sales process”.

Finally, dealers can decide to become a fully-fledged Stiltz Home Lift Premium Partner. This will enable them to take control of the sales, marketing and installation process, making the Stiltz business considerably more profitable for them than being an Affilliate or Referral Partner.

Premium Partner dealers are required to complete two days’ training at the Stiltz Home Lift Training Academy at the company’s headquarters in Kingswinford, West Midlands and successfully undertake three customer installations – overseen by a member of the Stiltz technical team – to gain accreditation.

Mr Farruggio added: “The two-day course will give dealers the skills and knowledge to take complete control of the installation process. Engineers will be trained to be fully competent in servicing, maintaining and installing the lift. The domestic lift market is growing quickly as customer knowledge of the product increases, so it’s a great time to partner with Stiltz Lifts and reap the awards of being a pioneer in the growth of the home lift market in the UK.”

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