Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Stiltz Home Lifts has introduced a 24-hour, seven days a week technical response service specifically to support authorised partners.

The network of dealers has grown steadily since the domestic lift manufacturer launched the three-tier programme two years ago and the internal Stiltz support team has grown to reflect the demand.

This cross-discipline team which currently supports the dealer network is led by Stiltz Home Lifts UK Trade Sales Director, Gino Farruggio and covers technical training, marketing support and customer service.

Mr. Farruggio has revealed the company has been keen to expand the technical support and is now able to provide partners with full access to a Stiltz Home Lifts technical specialist; 24-hours day, seven days a week.

“The Stiltz dealer programme has come a long way since we introduced it in 2017 and we’re speaking with more and more dealers within the trade network about becoming authorised Stiltz partners all the time,” he said.

“To demonstrate our commitment to the growing partner programme and to recognise that more dealers continue to come on board, we felt it would be extremely useful for dealers, especially our Premier Partners, to have access to a 24-hour technical service line.

“Whilst everyone within a Premier Partner partnership who is involved in the sales, installation and maintenance of a Stlitz Home Lift has undergone comprehensive training, there may be occasions when dealers’ engineers have a question or be looking for a little additional help on more complex installations.

“Our partners love that the Stiltz Home Lift is easy to install and looks great in the home but we feel it’s important that the business provides them with the highest levels of technical support on a daily basis – and at all times. The introduction of the 24-hour hotline gives our partners – and also their customers – the peace of mind that Stiltz Home Lifts can be called upon whenever they need us, day or night.”
Stiltz Home Lifts has three partnering models; dealers can become Referral, Affiliate and Premier Partners. Training to become a Premier Partner is carried out at the purpose-built classroom facility at the Stiltz headquarters, in Kingswinford, West Midlands.

Mr. Farruggio added: “Our trade partners benefit from a partnership programme which is extremely flexible and based on the individual dealer’s capabilities, resources and skill sets. Dealers can choose to become an entry-level Stiltz Home Lifts Referral Partner, where they simply pass a lead on and, if it results in a sale, they receive a generous £1,000 per lead with added bonuses for multiple sales.

“Alternatively, if a dealer prefers to carry out the sales and marketing process but doesn’t have the resource for survey, installation and servicing, a mid-level Affiliate Partner programme arrangement is their best option. This is a much higher margin sales opportunity where dealers can earn a minimum of between £2,000 and £4,000 per sale.

“Finally, for dealers who are keen to undertake the full Stiltz Home Lift sales and installation process, the Premier Partner scheme is the one for them. Stiltz work closely with their Premier Partners to make sure they are fully prepared to undertake the full customer journey, offering end to end training and advantageous margins.”

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