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When purchasing an in-home mobility product, there is always a lot of jargon as well as questions around safety features. To put your mind at ease, and without using too much technical terminology, we have outlined the most frequently asked questions and asked-about features to give complete peace of mind when purchasing a Stiltz Home Lift.

Safety Feature: Movement Safety Sensors

All Stiltz Home Lifts are fitted with safety sensors in the base and top lid of the lift car. These sensors detect obstructions above or below the lift. If anything is positioned on the lift lid, the lift won’t move upwards. If the lift is in use in either direction and meets an obstruction, it will come to a smooth stop until the obstruction is removed.

An additional sensor included as standard is a ‘light curtain’. This is located either side of the entrance of the lift car (and if you have a half height door, it includes the gap between the door and the top of the lift car) and ensures if anything crosses the entrance threshold of the lift while in motion, the lift will stop automatically.

Safety Feature: Fire Seal

The Stiltz Home Lift Trio+ Fire Seal has been designed to prevent the spread of a fire between floors. If the lift is parked on either floor, the lid of the lift or the underpan of the lift will form the barrier in the aperture (the hole between the floors that the lift travels through). A fire seal is only available as an optional extra on our Trio+ Home Lifts at the moment.

Question:  What safety and quality standards do Stiltz Home Lifts hold?

Our product development, assembly and installation processes are certified to BS EN ISO 9001: 2015. But what does this mean for you, the lift user? For total peace of mind everyone at Stiltz Home Lifts operates within and is held to the same (globally recognised) quality standard. This ensures that our safety processes are at the forefront of everything we do from product manufacturing through to installation of a lift in your home.

Question: What stops the lift from falling?

As our Home Lifts require no structural work to the property and no load-bearing wall, we often get asked what stops the lift from falling? The weight of the Home Lift is carried by two very strong steel cables, in the extremely unlikely event they lose tension or break, our patented Fall Arrest Mechanism kicks in, and prevents the car from falling, or even moving at all.

Question: “What do I do if I experience any problems with my Home Lift?”

Every Stiltz Home Lift is installed with its own integrated phone, so in the unlikely event of a breakdown, help is only a phone call away. The safety of our customers is paramount and that why we have a full range of safety features included in every lift as standard and we also have a 24/7 customer breakdown line that you can contact by calling 0330 053 5749.

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