Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Starting out as an apprentice, after four years with Stiltz Home Lifts based in the Kingswinford, West Midlands Head Office; Laura Jones is now employed a scheduler. Here she shares her experience of working for the domestic lift company and what her job role involves.

After completing her Level 2 Business and Admin apprenticeship at a doctors surgery, Laura was looking for somewhere she could continue her education whilst working. She discovered Stiltz Home Lifts could offer her the opportunity to study for the Level 3 section of her training.

We asked Laura what her apprenticeship role included when she first joined the business. “I started as an apprentice in April 2016 and I was just an admin assistant,” she said. “This role consisted of doing time sheets, booking hotels, general admin and bits of HR support which all counted towards my apprenticeship.”

In April 2017 with the apprenticeship behind her, Laura was formally employed by Stiltz Home Lifts as an administrative assistant with the additional responsibilities of supporting the scheduling of builders, installers and servicing teams.

Now, four years in with the through floor lift firm, Laura has progressed to be a key member of the scheduling and customer service team. “The role of a scheduler means working very closely with our internal teams, systems and processes plus being a friendly voice to customers when we speak on the phone.

“Each day for me consists of arranging engineers, installers and builders schedules. These ‘jobs’ include anything from a home lift service that is due along with any reworks or waste collections. I also help with a range of different admin tasks including hotel bookings, answering phone calls and calling customers.”

We asked Laura what is it like working for Stiltz Home Lifts. “I think Stiltz is a great place to work, as everyone is so friendly this makes a great environment to work in. There are also lots of benefits at Stiltz for example; bonuses, an extra day’s holiday on our birthday and the annual Spring Ball!”

Stiltz Home Lifts are a unique domestic lift company and are always on the look-out for enthusiastic team players to join our Stiltz family which is based across our three UK locations in Kingswinford, Guiseley and Wokingham.

To learn more about Stiltz Home Lifts click here.

To see our current vacancies click here.

 

 

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