Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Stiltz Home Lifts is delighted to welcome experienced mobility market specialist Alister Gur to promote the company’s lead referral partner programme.

Alister has worked in the industry for more than a decade and joins Stiltz as Trade Lead Referral Sales Manager for the UK having previously worked in the stairlift industry.

The 32-year-old will be responsible for promoting the Stiltz Homelift Referral Partner programme to mobility aid centres and trade dealers around the country. The Referral Partner scheme is the company’s entry-level programme and offers businesses guaranteed commission payments for every referral resulting in a sale. There is also a generous loyalty bonus once a referral partner sells five Stiltz lifts.

Alister said: “I’m delighted to have joined such a growing and ambitious company as Stiltz Homelifts. The range of homelifts by Stiltz are clearly unlike anything the healthcare industry or domestic lift market has seen before.

“The Stiltz Homelift Referral Partner programme is an exciting opportunity for businesses to refer a unique and exciting product range to their customers. They then pass on the enquiry to us and we do the rest.

“We will keep them in the loop every step of the way from receiving the lead to making the appointment for a customer site survey which we aim to do within 48 hours. We will let the business know if a visit is successful and when the installation date is set. At Stiltz, our referrers will receive a guaranteed commission payments with prompt and efficient payments.”

Referral Partners can move up to Affiliate Partners which gives them themselves the opportunity to complete the sale with their customer and earn a higher level of commission. Businesses can also become a fully-fledged Premium Partners which enabling them to take control of the sales, marketing and installation process.

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