Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Request a callback

Call 01943668920

A spinal cord injury (SCI) is devastating, but it shouldn’t prevent you from living an independent and fulfilling life. Many people gradually rebuild their lives by ensuring the right adaptations and assisted living equipment are in place. Our Stiltz Homelifts latest blog discusses the psychological impact of a SCI and how important a suitably adapted home is on physical and mental health and wellbeing.

Adapting to a Spinal Cord Injury

After experiencing a spinal cord injury, there is likely to be a lengthy period of readjustment whilst coming to terms with a new level of mobility. As individuals, we cope with situations in different ways, and the same is true following a spinal cord injury. You may experience a range of feelings and emotions such as distress and trauma following an accident Loss of motivation, depression and anxiety, concerns around relationships and the future, and the management of pain and spasms are also considerations. The worry and stress of living in an unadapted home can contribute to the reduction of physical and psychological wellbeing.

Adapted Home for Wheelchair User
Suitably Adapted Homes

The provision of a suitably adapted home plays a crucial role in your rehabilitation. A study carried out by spinal cord injury charity, Aspire found that correctly adapted housing enables spinal cord injured (SCI) adults to ‘maintain freedom and independence by providing all the adaptations necessary to take care of themselves, to be able to move freely around the home, to pursue leisure and employment opportunities, and to maintain personal dignity. In enabling all this, adapted housing is proven to provide people with the resources to develop a good quality of life. It also helped people with a spinal injury feel that they were ‘not a burden’ to anyone and, equally,

the wife/husband/partner did not feel they had to be responsible for everything in the house, such as looking after children or carrying out daily chores.

The study found that unadapted housing took away an individual’s dignity and compromised the personal hygiene that was crucial to having a good quality of life. SCI adults became reliant on others – notably the family – to assist them with daily personal bodily needs, including going to the toilet and washing.

Period of Adjustment

Living in suitably adapted housing has also proven that SCI adults felt independent and more confident about continuing with hobbies, work and social lives due to the fact they didn’t feel reliant on others.

Stiltz home lift customer, Dani Watts, 31, suffered a spinal injury in 2018. “After a spinal injury, there is obviously a period of adjustment and rehabilitation. But compared to moving back home, being in hospital is the easy part. When you get home and out into the real world, it is so much harder. You only become disabled when you are in an environment which is not adapted.” Dani continues, “Before our home was adapted with a domestic lift, I used to have to rely on my partner to carry me up and down stairs. Before he went to work, I used to have to decide if I wanted to be upstairs or downstairs that day! The effect of living in an unadapted home had a significant and negative impact on my mental health and wellbeing.”

Stiltz Customer Dani Watts

Living in an adapted home can also be a crucial factor when considering rehabilitation and physical health. It can mean physical activities are increased (such as moving freely around the home, carrying out daily living activities, etc.), new physical skills can be developed quicker (for example practising new wheelchair techniques around the home, including transferring safely to and from a wheelchair, utilising adapted bathroom/wet room and managing bowel care.

Home Adaptations
Relevant home adaptions are essential to ensure a level of independence and normality. This can include wheelchair ramps, door widening, adapting a kitchen, installing a wet room, stairlifts, domestic lifts and home lifts etc. It is important that SCI adults feel safe and can move freely around the home to carry out daily activities such as personal care, cooking, and taking care of children. Movement between floors with the help of a Stiltz domestic lift is essential in order to improve confidence and wellbeing, with the aim of establishing a normal life as possible. The installation of a home lift can achieve this. The Stiltz Trio + Home Lift is designed to safely accommodate a wheelchair user to enable safe and easy access between floors. The domestic lift can be installed discreetly and virtually anywhere in the home.

Often, stairlifts are specified for those needing to move between the floors in their home. This is not a safe or practical solution for wheelchair users. Transferring between a wheelchair and stairlift, especially at the top of the stairs without assistance is not only daunting but can be very unsafe. Not to mention an impractical two wheelchairs will be needed – one upstairs and one downstairs – and the stairlift itself will also encroach on the stairs creating a trip hazard.

Useful Resources

Aspire is a leading national charity that provides practical support to people who have been affected by Spinal Cord Injury.

Spinal Injuries Association (SIA) provides services to share information and experience and campaign for change, ensuring SCI adults can lead a full and active life.

Back Up is a national charity that inspires people affected by spinal cord injury to get the most out of life.

Via the NHS website, you can gain access to local support in your area. Simply add your postcode to generate a list of spinal injury centres and independent living advisors.

Funding – You may be entitled to a Disabled Facilities Grant to assist with the cost of adapting your home.

Financial Support – You could be entitled to disability benefits such as Personal Independence Payment or, if your income has dropped you may be entitled to income-related benefits such as Housing Benefit. For more information contact your local Citizens Advice.

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