Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

When people first enquire about buying a home lift the most common questions are usually about how safe they are. To make life a bit easier for those interested in domestic lifts we have put together a list of the top five questions we get asked and provided the answers.

1)    What happens in the event of a power cut?

This is a naturally a frequently asked question and the answer is quite simple. Most home lifts are equipped with a battery back-up facility as standard. This means that if a power cut occurs and the user is in the lift it just descends to the lower level of the house until the mains power comes back on again.

2)    What happens if something obstructs the lift while it is moving?

Most lifts for the home include top and bottom safety pans. These two pans work continuously and are located above and below the lift. If an object was to obstruct the lift during transit it simply stops. It only starts moving again once the obstruction has been removed. A full height light curtain, which is located at the entrance to the lift, also acts as a sensor so that nothing crosses in or out of the lift as it ascends. If the light curtain is crossed, again, the lift will stop until the obstruction is removed.

3)    How in control of the lift are you?

Domestic lifts are fitted with ‘hold to run’ controls so that the user is always in total control of the lift at all times when it is moving.

4)    Can I fall out of the lift?

The short answer is no. Home lifts are fitted with a standard self-closing hinged door which acts as a barrier when the lift is in operation. The door locks only release when the lift arrives safely at the floor of the choice.

5)    Do home lifts have a weight limit?

Yes they do. Most domestic lifts can carry a capacity of 170kg – that is 27 stone or 375 pounds and are fitted with weight limit sensors. If this weight is exceeded, the lift will not move. In addition, the lift has sensors that can detect if it is out of balance or not. If it is, these will prevent the lift from moving. In the unlikely event the lift travels too fast, an over speed sensor will stop the lift from travelling.

The Stiltz Team.

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