Stiltz Home Lifts has made Dolphin Lifts Midlands a Stiltz Home Lift Premier Partner after installing their first domestic lift in a property in Worcestershire.
The West Bromwich company, which was founded in 2007, has made a splash by achieving the highest level in the company’s three-tier dealer programme.
New customer Stephen Kimberley called on the company after having to be rescued from his stairlift by the fire brigade when he became stuck on it for the third time in a week at his home in Bromsgrove.
The pensioner was travelling downwards when the mechanical device ground to a halt and after having moved just four steps from the top of the stairs.
Mr Kimberley shouted for help in the hope one of his neighbours would hear him before using his mobile phone which he had in his pocket to call his sister, Pamela, who lives nearby. She rang the emergency services who were able to rescue him within minutes.
The former assembly worker is asthmatic, suffers from angina and has had two knee replacement operations. Mr Kimberley lives alone and has resided in the property his whole life, after buying it from his parents. He had the stairlift installed three years ago as climbing the stairs was leaving him breathless.
Mr Kimberley said he became ‘frightened’ of using the stairlift in case he became trapped again and the Stiltz Home Lift immediately ‘improved his life’. The full Stephen Kimberley story is available to view here.
Gino Farruggio, UK Trade Sales Director for Stiltz Home Lifts, said: “It is a pleasure to welcome Dolphin Lifts Midlands on board as our newest Stiltz Lifts Premier Partner. They are an experienced family-run business who have been installing lifts across the West and East Midlands for more than a decade so they are the perfect fit for Stiltz.
“We worked very closely with them to ensure that Mr Kimberley had his Stiltz Home Lift installed as quickly as possible after the unpleasant experience he encountered with his stairlift breaking down three times in a week.”
By becoming Premier Partners, Dolphin Lifts Midlands are able to take control of the purchase process from marketing to sales to installation after completing a free training course at the Stiltz Lifts HQ in Kingswinford, West Midlands.
Steve Wilson, New Sales Manager at Dolphin Lifts Midlands, said: “We are delighted to become a Premier Partner with Stiltz Lifts as it has given us access to the growing through floor market and we look forward to a building a strong partnership with the brand.
“We were impressed by the innovative design and aesthetics of the Stiltz Home Lift and our engineers were amazed at how simply and easily the product could be installed.
“Dolphin Lifts Midlands is proud to be able to offer our customers an alternative to a stairlift which is visually appealing and enables them to stay in their own home for many years to come.”