Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Request a callback

Call 01943668920

Stiltz Home Lifts has made Dolphin Lifts Midlands a Stiltz Home Lift Premier Partner after installing their first domestic lift in a property in Worcestershire.

The West Bromwich company, which was founded in 2007, has made a splash by achieving the highest level in the company’s three-tier dealer programme.

New customer Stephen Kimberley called on the company after having to be rescued from his stairlift by the fire brigade when he became stuck on it for the third time in a week at his home in Bromsgrove.

The pensioner was travelling downwards when the mechanical device ground to a halt and after having moved just four steps from the top of the stairs.

Mr Kimberley shouted for help in the hope one of his neighbours would hear him before using his mobile phone which he had in his pocket to call his sister, Pamela, who lives nearby. She rang the emergency services who were able to rescue him within minutes.

The former assembly worker is asthmatic, suffers from angina and has had two knee replacement operations. Mr Kimberley lives alone and has resided in the property his whole life, after buying it from his parents. He had the stairlift installed three years ago as climbing the stairs was leaving him breathless.

Mr Kimberley said he became ‘frightened’ of using the stairlift in case he became trapped again and the Stiltz Home Lift immediately ‘improved his life’. The full Stephen Kimberley story is available to view here.

Gino Farruggio, UK Trade Sales Director for Stiltz Home Lifts, said: “It is a pleasure to welcome Dolphin Lifts Midlands on board as our newest Stiltz Lifts Premier Partner. They are an experienced family-run business who have been installing lifts across the West and East Midlands for more than a decade so they are the perfect fit for Stiltz.

“We worked very closely with them to ensure that Mr Kimberley had his Stiltz Home Lift installed as quickly as possible after the unpleasant experience he encountered with his stairlift breaking down three times in a week.”

By becoming Premier Partners, Dolphin Lifts Midlands are able to take control of the purchase process from marketing to sales to installation after completing a free training course at the Stiltz Lifts HQ in Kingswinford, West Midlands.

Steve Wilson, New Sales Manager at Dolphin Lifts Midlands, said: “We are delighted to become a Premier Partner with Stiltz Lifts as it has given us access to the growing through floor market and we look forward to a building a strong partnership with the brand.

“We were impressed by the innovative design and aesthetics of the Stiltz Home Lift and our engineers were amazed at how simply and easily the product could be installed.

“Dolphin Lifts Midlands is proud to be able to offer our customers an alternative to a stairlift which is visually appealing and enables them to stay in their own home for many years to come.”

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