Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Flagship BBC TV programme, DIY SOS, has ensured wheelchair-user Karis Lane can avoid going into care by fitting a pioneering Stiltz Home Lift in her big sister’s home.

Karis is a Criminology student who lives with her mum Karen in Stourbridge in the West Midlands. The 28-year-old needs constant care due to Cerebral Palsy and other conditions however Karen has her own health challenges including severe rheumatoid arthritis. Lifting and carrying her daughter had put a huge strain on them both physically and mentally. Exacerbated by Karen’s partner recently being diagnosed with cancer, their situation was unsustainable.

Older sister Jo and partner Wil stepped up to provide a home for Karis, however with an inaccessible house it was equally as difficult to offer Karis comfort and independence in Bromsgrove.

Busy hairdresser Jo invested in building a home salon so she could be more flexible, nevertheless daily routines such as carrying her sister up and down the stairs were not resolved. This was unsafe for everyone with risk of falls and back injury.

If either Jo or Wil, a professional stunt rider at Warwick Castle, damaged their backs, their income could be compromised and Karis would lose her carers. Jo continued to save and fundraise so their home could be made more wheelchair-friendly however the task was insurmountable. The only alternative was moving Karis into care which filled the family with dread. Hence unbeknown to Jo, Karen contacted DIY SOS with a desperate plea for help.

The application sparked interest from the programme researchers and resulted in Jo and Wil being given the opportunity for a home conversion and two-storey extension by DIY SOS The Big Build. In addition to donation requests for construction companies and tradesmen, messages were sent out to suppliers of specialist assistive equipment so that the Lane’s home could be fitted with appropriate products for easier care of Karis.

Home lifts specialist Stiltz responded immediately to donate a domestic lift which would open up access for Karis and increase safety for the whole family. Following assessment of their needs, Stiltz determined their next-generation Trio+ wheelchair-accessible home lift should be fitted to allow direct access from the ground floor to Karis’ apartment. This multi-award-winning manufacturer worked closely with DIY SOS to install and commission their stunning, free-standing, through the floor home lift within an extremely challenging time frame.

Witnessing the home lift for the first time during the ‘Reveal Day’, the whole Lane family were ‘overwhelmed’. TV host Nick Knowles encouraged Karis to enter the through floor lift car which she described as ‘magical’. Karis said: “At the touch of a button and with a little bit of pixie dust, I’m elevated from the ground floor into my apartment without needing to be carried up the stairs. I feel like a princess riding in my own home lift, it is so heavenly.”

Karis’ big sister Jo was equally as impressed: “It’s a lovely looking home lift that takes up little space in my property and has taken away the fear of falling when carrying my sister up and down the stairs. Karis now has free movement around the whole of my house so she can fully participate with the family. The domestic lift has given Karis complete independence and is so much better than a stairlift which would have meant we still needed to help Karis. I also think people tend to relate stair lifts with elderly people which is just not right for Karis or our home. We are so grateful to Stiltz Home Lifts UK.”

The DIY SOS donation means the Lane family can now progress with their lives in a more positive way. Karis benefits from increased independence and the well-being of the whole family is greatly improved.

Karen can enjoy respite and Jo is already spending more quality time with her younger sister. Jo concludes: “Karis is so happy and we feel a massive weight has been lifted from my mum’s shoulders. If it hadn’t been for DIY SOS, I’m not sure what we would have done! Thank you so much to everyone involved in the build, it just looks incredible. I always wanted Karis to live with us as she’s an absolute joy, my dream is now a reality.”

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