Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

The British Healthcare Trades Association (BHTA) has urged elderly and disabled people to proceed with home adaptations using its certified trade membership scheme. This follows recent research which suggested almost a third of people in their 50s and 60s were distrustful of tradespeople and delaying vital home improvements as a result.

The Good Home Inquiry

Commissioned by the Centre for Ageing Better, the Good Home Inquiry was launched to ‘explore why so many of England’s homes are in poor condition, hazardous to health and unsuitable for people who are older or disabled. The research was carried out online by Ipsos MORI, with adults in England aged 18-75, to understand people’s attitudes to home improvements and to identify obstacles preventing alterations.

The survey revealed that 32% of adults aged 50 to 70 did not trust tradespeople, with nearly 60% stating concerns over tradespeople not doing a good job as a factor. 56% felt price estimates might be misleading, whilst 44% were wary due to previous negative experiences. Additional concerns included rising prices for home projects and costs for unnecessary work.

Accredited trade Schemes

The survey did however reveal that a third of people in the same age bracket had more confidence with tradespeople who are members of an accredited trade scheme, such as the BHTA. Established in 1917, the BHTA is one of the oldest associations in the UK representing the mobility and assistive industry. Over 400 accredited member companies, including market-leading Stiltz Homelifts, are committed to the BHTA Code of Practice, the only one in the industry to be approved by The Chartered Trading Standards Institute.

By pledging to follow this Code, companies such as Stiltz Homelifts, which offer a wide range of domestic lifts, guarantee to support customers in a fair and appropriate manner, with ethical selling and supply practices strictly adhered to. Businesses are audited and monitored regularly to ensure they comply with the high standards set by the BHTA Code of Practice. Providing additional peace of mind for consumers as well as clear online guidance, BHTA member organisations can display the CTSI approved logo which means their business is reliable and trustworthy.

12 Million over 65’s

There are nearly 12 million people in the UK age 65 years and over and by 2030, one in five people will fall within this age group. The Centre for Ageing Better reports that currently half of the homes in England requiring improvements are headed by the over-55 age group. Stiltz Homelifts believes that with people now living further into old age, it is essential that homes are fit for purpose to support personal mobility, and independent ageing in place. Ensuring consumer confidence in tradespeople is crucial.

Lachlan Faulkner, Stiltz Homelifts CCO, concludes: “At Stiltz Homelifts we deliver a proactive, friendly and professional service from concept to competition. We are proud to display our affiliated BHTA logo which illustrates our commitment to ethics and quality service. Our number one focus, which we share with selected dealers, will always be to enable positive living and ageing in place whilst delivering peace of mind.”

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