Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

To coincide with their 10th anniversary, leading manufacturer, Stiltz Home Lifts has unveiled a streamlined brand identity.

Instead of the original ‘Stiltz – The Homelift Company’ branding, the identity now simply states ‘Stiltz Homelifts’.

Alongside the new strapline, the main sans serif logotype has been updated and sharpened from its previous softer version. This is designed to convey a more established, confident personality for the business whilst still retaining approachability through the use of high x-height letterforms. The simplified design of the main logo allows it to work especially well when used side-by-side with the Queen’s Award for Enterprise : International Trade, which was presented in April 2020.

Yola Mealing, Head of Marketing, commented, “Updating our brand identity represents how, as a business, we are continually developing. We are successfully ‘democratising homelifts’ so our product terminology now has the strength to stand alone – hence the abridged typography. With any brand that experiences greater recognition in the marketplace, it is a natural evolution to simplify the logo, so the identity becomes as succinct as possible. Our refreshed look – reimagined by local design consultants, Ambition Creative who developed the original design ­– is now more progressive in feel which reflects our innovative flair. We have retained our colour palette for historical continuity and because we feel the colour combinations reflect the approachable personality of our brand. Enhanced by the Queen’s Award, we now believe our logo truly conveys Stiltz DNA and reiterates our commitment to quality that benefits end users, dealer partners and healthcare professionals.”

To coincide with the introduction of this refreshed brand, Stiltz Home Lifts has recently completed its move to new worldwide headquarters in Kingswinford, West Midlands. This custom-built, 36,000 sq ft premises, now houses customer service and technical teams, R&D and training in the ‘centres of excellence’, extensive warehousing and a cutting-edge customer showroom.

Despite the global pandemic, Stiltz Home Lifts continues to expand with recruitment in all areas of the business. All this success is now encapsulated in the new brand identity.

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