Frequently Asked Questions

Yes. Many customers chose a Stiltz Home Lift to help them ‘future proof’ their property. This means you can continue to live a full life in the family home for many years to come.

The Stiltz Home Lift has one of the smallest footprints on the market for a domestic lift – its compact footprint is less than a square metre (0.55m²).

A Stiltz Home Lift is very flexible in terms of where it can be installed. Due to its size, drive mechanism, and unique dual rail supports, the domestic lift can be installed almost anywhere in the home. The lift can even fit discreetly into small spaces or room corners. Typically, it is fitted in a hallway or living room and travels upstairs to a main bedroom or landing area.

The Stiltz Home Lift uses a steel roped drum-braked gear motor drive system, which is compact and neatly self-contained within the roof space of the lift car itself. The lift plugs straight into a standard 13amp wall socket.

The Stiltz Home Lift includes two small remote controls so you can call it at any time, from either floor at your convenience.

No. The unique dual rail system creates a completely self-supporting structure. The weight of the entire structure and lift are in compression through the rails into the floor of the home.

All Stiltz domestic lifts are equipped with a battery backup facility, allowing a gentle descent to the lower level in case of a power failure. An uninterrupted power supply option is also available for additional trips.

The Stiltz Home Lift is very quiet and makes less noise than most stairlifts due to its unique drive system that does not require noisy hydraulics or extra external mechanisms.

All that is required for installation is the appropriate aperture to be cut out and trimmed by a qualified builder. The work is minimal and not time-consuming.

No, only a standard building notice application is required, which involves an inspection by an authorized independent body.

The normal lead time from placing an order to project completion is six to eight weeks.

The Stiltz Home Lift is simple to remove, and you can take it with you if you move house. The aperture can be reversed and sealed easily.

All Stiltz Home Lifts fully comply with the European Machinery Directive 2006/42/EC and have a CE mark.

The lift has safety sensors fitted above and below the lift car to stop it smoothly in case of obstruction and a full-height light curtain sensor for safety.

The lift is fitted with hold-to-run press button controls, allowing the occupant to control the lift’s movement at all times.

The lift has a self-closing, half-height hinged door that provides a physical barrier during operation.

The Duo model can carry up to 170kg (27 stone or 375 pounds), and the Trio model up to 250kg (39 stone or 550 pounds).

Yes, it includes a fall arrest mechanism that activates in the unlikely event of a cable break or loss of tension.

Yes, the lift can be tailored with different colors, seats, and handrails.

The lift features contemporary LED lights at the top and bottom of the car for ease of use at night.

It uses a standard 13amp power socket and consumes no more power than a kettle, toaster, or microwave.

It is recommended to service the lift once a year.

The lift comes with a 12-month parts and labor warranty, with an option to purchase additional warranty.

Yes, they are members of the British Healthcare Trade Association (BHTA).

A personalized quotation is provided based on a full site survey.

VAT is chargeable, but disabled individuals may be exempt.

You may be eligible for a grant if you are disabled and need to make changes to your home.

Contact them at 01943668920 or email [email protected].

Contact [email protected] or call 0330 053 5749 for help.

Who is eligible to apply for online finance?

To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.

Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren’t excluded from applying under their own names; however the employment details of your spouse / partner will be required in order to process your application.

 

When do my repayments start?

Your monthly repayments will begin one month after your purchase has been delivered

 

Are there any arrangement fees or hidden extras for credit?

No. There are no arrangement fees or hidden extras.

 

Applying for online finance

Applying for online finance couldn’t be easier or more convenient. When you buy online from Stiltz Limited trading as Stiltz Homelifts you have the choice of applying for finance by adding your purchase to the shopping basket, selecting the finance option, and completing an online application form. Just follow the simple instructions, entering your personal details as required and we’ll do the rest.

The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised of how to sign the finance agreement and you will also receive an email confirming these details.

Please read the agreement carefully checking that all the details are correct, then either electronically sign the agreement or print and sign the agreement in both boxes. Post the signed agreement to the address shown on the covering letter of the agreement.

Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.

 

How quickly will my finance application be approved?

All finance decisions will be made within 60 seconds. Once you are approved, we will contact you (during working hours Monday to Friday) to arrange delivery. If you your application is referred Novuna’s Underwriting Team will review your application and may request some further information from you before making their decision.

 

Once my application is approved, what happens next?

Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.

If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.

Once you have agreed to the terms of the finance agreement Stiltz Ltd trading as Stiltz Homelifts will be notified and you need do nothing more.

If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement.

Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Personal Finance. Shipment of your goods will follow soon after your agreement has been returned and received.

 

Will you credit score me and if so, what does this mean?

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.

This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

 

If you decline my application, what is the reason?

In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of the following:

· Your credit score (please note that every finance company will score you differently)

· Adverse credit reference agency information

· You are considered to be overcommitted

· You are aged under 18

· Your existing account performance with other lenders

 

What type of information do credit reference agencies hold about me?

Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

 

How do I obtain a copy of this information?

Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:

· Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF

· Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS

· TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ

The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

 

If my application is not successful, can I re-apply?

Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6 months between applications.

 

Can I request delivery to an address other than my home?

In order to safeguard against fraudulent applications, we regret that we’re able only to deliver goods to the home address of the applicant.

 

What is APR and Rate of Interest?

The ‘rate of interest’ is the cost you will pay each year to borrow the money, expressed as a percentage rate. It does not reflect fees or any other charges. The ‘APR’ is a broader measure of the cost of borrowing than the interest rate. The APR reflects the interest rate, and other charges that you pay to get the loan. The FCA description of any APR is “APR stands for the Annual Percentage Rate of charge. You can use it to compare different credit and loan offers. The APR takes into account not just the interest on the loan but also other charges you have to pay, for example, any arrangement fee. All lenders have to tell you what their APR is before you sign an agreement. It will vary from lender to lender.