Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Request a callback


Call 01943668920

During the mid 18th Century, many industries including Coal Mining, Iron Foundries and Steel Mills all underwent a transition to new manufacturing processes as part of the Industrial Revolution. As manufacturing increased locally in the West Midlands, this area more commonly became known as The Black Country, due to the heavy smoke and resulting soot coming out of the factories.

As well as a reputation for being one of the most industrialised part of the UK, The Black Country, and more specifically Kingswinford, is the place which Stiltz Home Lifts headquarters calls home.

Stiltz Headquarters is based on the Pensnett Estate in Kingswinford. The team moved into the 16,000 square feet building in 2016 with plans to stay there for 10 years. However, due to the success and growth of the business, a mere 4 years later they’re on the move again, but don’t worry, it’s only across the road.

The current building is bursting at the seams to the point temporary portacabins are being used as makeshift office space. With the spirit of ‘Industry Building’ in the air, Stiltz Home Lifts commissioned a purpose-built facility that will be a whopping 36,000 square feet in size (it could roughly fit 130 classic double-decker buses).

Mike Lord, CEO and Chairman of Stiltz said “Having recently relocated and upgraded our office in the South East, our brand-new worldwide headquarters in Kingswinford (West Midlands) is shaping up nicely. We have steadily been watching it take shape from ground up over the course of the year and we are now getting to the final touches and looking forward to moving in during mid-July 2020.”

This new building will become the brand new Worldwide Stiltz Headquarters and will boast a whole range of facilities. Included will be a state-of-the-art Training Hub, a global Research and Development Centre of Excellence plus a purpose-built showroom showcasing the range of Home Lifts available. Whilst continuing to host our Customer Service and Technical Teams, it will also become a hive of activity with increased levels of distribution of our Stiltz Home Lifts across the UK.

As of Monday 20th July, the new address will be:

Building E, Prime Point, Dandy Bank Road, Pensnett Estate, Kingswinford. DY6 7TD.

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