Across National Careers Week we have been looking at the different careers and job roles within Stiltz Home Lifts and what each of the people whose careers we are describing, do each and every day. Mike Lord has answered some important questions to explain how he got to where he is today and what it takes to be the CEO of Stiltz.
Mike: “I’m originally from Lancashire and moved to the Midlands in 1993 for my first job in the mobility industry. By education I am a business graduate with a final year specialisation in marketing. I spent the early part of my career in manufacturing, moving quickly to business systems.
I was fortunate to get a good grounding from then on in product management, sales management, product development and eventually general management. My first director’s job was in customer service and most of my career has been spent in the independent living/mobility/accessibility industry.
Mike: “The simple answer is by promoting myself! I was involved in leading a management buyout which enabled me to move from sales and marketing director to CEO. It is something I had always wanted to do and had been working towards all my career. I have a very generalist background and learnt the finance part along the way from the base knowledge I had from university. I have to say, the understanding of business processes early in my career was a big foundation, but all the other experience accumulated over time. Jack of all trades and master of none! The final and most important bit is people skills and leadership and this is probably the bit that came to me most naturally.”
Mike: “Talking with people is the common theme for most days. This can be through formal meetings or just talking about any issues with my senior team or other people throughout the business customers, shareholders and anyone else who will listen! One of the tricks is getting a conclusion on the action that come from these discussions and making sure it’s on a to do list with a name against it. Beyond this it’s the same as for other roles; keeping on top of emails (or not), making sure any actions I have are completed and organising!
Mike: “Probably not in a detailed way. There is a balance for a chief executive to know what’s going on and make sure that the detail is being carried out but not to get dragged into the detail on an hour by hour, day by day basis. My job is to set and communicate strategy, agree tactics and make sure the wider team have the resources and ability to deliver.”
Mike: “We are a fast-growing dynamic company and the market leader in our very specialised market. That means that there won’t be dull day and there is always change happening. However, if you like that type of environment then this is a rewarding place to work. We massively change peoples’ lives with our products, we aspire to fantastic customer service and because of our growth the career opportunities are good. We have a great culture focused on customers and our Stiltz Team. We offer good packages with everyone sharing in the success with our profit growth bonus scheme and a lot of soft benefits as well.”
Click here to read our customer stories.
To learn more about the jobs we have available at Stiltz, visit our page on indeed.
Easy to arrange lots of information, No problems with fitting, payment taken in stages, last payment when job was completed. Everyone was friendly from start to finish.
My experience with Stiltz Homelifts. Just over a month ago, I had my Stiltz lift installed and I am so pleased with it. The workmen that came and fitted it were very professional and knew what they were doing. They were so professional I would not hesitate to recommend Stiltz lifts to anybody.
Great looking product, knowledgeable sales people, fitters work clean quickly and polite. Definitely recommend.
Great stylist lift, had for six months without a hitch. Installed by company staff not subcontractors. Cannot fault the lift, buying experience, installation, service. Good company ethos and made in UK.
From the very beginning with the initial construction to the finished product. I have never seen such polite men with an equal work ethic. They cleaned as they went each day. The pets were never in harm. The finished product is awesome. Couldn’t be more pleased
Excellent from beginning to end – and beyond.
Everybody we dealt with at Stiltz was very helpful and efficient, from the initial meeting with Nick Sale, the sales rep, thorough technical inspection, the builders, installers, plumber, electrician, and excellent follow up service and attention. My husband’s life is transformed and mine is much easier. Thank you Stiltz.
Elegant lift, promptly installed by careful and tidy fitters who removed their rubbish the following day. A fair price and an envied addition to our home.
I have been astounded and gratified by the levels of service we have received from every member of the Stiltz teams we have dealt with. A superb lift with exceptional service!
An excellent company from the first contact to the completed project. All personnel were friendly and very polite but stayed extremely professional throughout. Having been in the construction industry for over 40 years I was aware the preparation work was carried out to a high standard by the best of trades people. The lift itself can not be faulted both the operation and aesthetics.
The service was better than 1st class. It was excellent in every way. We could not be more pleased with everything Stiltz applied it’s self to in any way. We would award 6 stars at the very least.
Home lifts are a modern alternative to stairlifts, offering reliability, speed, capacity, and seamless aesthetic integration for a stylish and efficient solution.
Stiltz home lifts ensure safety with battery backups, obstruction sensors, self-closing doors, weight limit sensors, and ‘hold to run’ controls for a secure user experience.
Stiltz home lifts feature a battery backup for safe descents during power cuts, with an optional UPS for multiple trips during outages.
