Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Stiltz Homelifts is hugely proud that one of our domestic lifts has been chosen by our treasured Monarch and installed at Craigowan on the Balmoral Estate.

As seen widely across the national press, The Queen has selected her spacious new Stiltz Trio+ Home Lift as part of future-proofing upgrades at the private cottage. As a proudly British business with the prestigious Queen’s Award for Enterprise, it is only fitting that Stiltz were chosen by the Royal Family for such a privileged role which represents the highest level of endorsement. Stiltz Homelifts are thrilled to have been part of adaptations that needed to combine tasteful aesthetics along with safety and security.

No major structural alterations would have been needed, as the Stiltz dual rail technology carries the weight of the lift through a simple aperture between floors. This makes it perfect for buildings of historical note, such as Craigowan Lodge. The range of domestic lift solutions have all been specifically designed for home use and not adapted from commercial products and this unique approach clearly appealed to The Windsors.

Stiltz Homelifts co-founder, Lachlan Faulkner comments, “As a relatively young homelift company, we are especially honoured to have been chosen for The Queen’s Scottish residence. We are extremely proud of this install and from everyone at Stiltz, we wish Her Majesty a memorable Platinum Jubilee year.”

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