Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Request a callback


Call 01943668920

Stiltz Homelifts are delighted to be partnering with Podplan, an innovative subscription service offering information and support for people with elderly parents.

Online Guidance
Being at the forefront of future-proofed living with our range of domestic lifts, Stiltz recognises when a unique initiative comes along and adds fresh perspective to an age-old situation. Podplan is a monthly subscription service aimed at the children of elderly parents who often find themselves having to make potentially life-changing decisions on behalf of their mum and dad. This partnership offers an opportunity for Stiltz Homelifts to reach out to, and engage with, a growing audience of decision influencers in the age-proofing process. This younger generation is keen to learn about mobility options for their parents which are more contemporary and stylish than those currently available such as our home lift options. They want to connect with authentic and validated businesses such as Stiltz Homelifts. Podplan allows Stiltz as the domestic lift provider the opportunity to present our offering, but it also helps us learn more about the needs of those who are looking for home lift solutions on behalf of their older relatives.

Jackie Cleveland - Creator or Podplan

Creator of Podplan, Jackie Cleveland found herself in just this situation, “I realised there was a need for easy-to-discover information when I had to quickly find help for my in-laws. I was faced with very little time and too many confusing options. There was so much that I didn’t know about, didn’t understand, and many solutions that could make life easier and more enjoyable if only I had been aware of them.” she explains.  So, in 2018 Jackie developed a fledgling service which has now matured into Podplan membership.

Launched in early 2021 this portal pulls together all the information you might need to help your parents to live well in later life, into a single online service. It opens up a world of guidance relating to services, money, products, such as home lifts, as well as an extensive range of online tools. This essential resource is so much more than a directory, it has live Q&A opportunities, signposting to reputable assistive equipment, a members’ help desk and weekly emails. It creates a strong sense of community when it’s most needed.

Younger decision influencers
As the UK’s largest manufacturer and installer of domestic lifts, Stiltz Homelifts is keen to reach out to younger family members who are increasingly becoming key players in future-proofing homes for their parents. “When people are searching for information they must be connected with brands which have integrity, such as Stiltz Homelifts,” says Jackie. “We know that they can deliver a quality domestic lift product and seamlessly manage every step of the process. Every service we share with our members must be exemplary. Being aware of Stiltz Homelifts can change a decision from selling to staying in the family home instead.”

Our customers tell us they are keen to stay in the homes they love, especially since the pandemic, which has highlighted existing support networks to be so important. Partnering with Podplan allows us to reach out to families who may be looking for mobility solutions and who are keen to explore options other than moving home. Here they can learn about the practical benefits a Stiltz Homelift can offer and how the company can provide helpful advice on product selection and lift positioning.

We know our modern, attractive home lift products will appeal to a younger generation who are keen to help their parents to make the right decisions. It will allow families members to have conversations based around future-proofing the home rather than having to move or install a cumbersome stairlift. They will be able to see a world of possibilities with Stiltz domestic lifts that they might not have even considered.

Insight to improve
From concept to completion our comprehensive home lift packages are always focused on customer needs, and that includes extended families. “We create stylish domestic lift solutions to the often-complex problem of in-home mobility, so teaming with Podplan instinctively felt right,” says Yola Mealing, Head of Marketing at Stiltz Homelifts.  She continues, “Being able to reach adult-children gives us a great opportunity to share our knowledge so we can further benefit from this ever-growing market. We subscribe to Podplan’s enthusiasm to make sure their members are aware of all the services available and are delighted to be partnering with someone as excited about the future of independent living as we are.”

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