Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Stiltz Home Lifts has been awarded Which? Trusted Trader status highlighting its commitment to providing first-rate customer service.

The lift manufacturer was inspected and assessed by the UK’s largest independent consumer organisation last month.

Which?, a registered charity, has been testing products and services for nearly 60 years and its Trusted Traders endorsement scheme is designed to help consumers find reliable traders and give businesses the recognition they deserve.

Stiltz Home Lifts was eligible to join the scheme after passing a series of checks carried out by Which? Trusted Trader officers who conducted face-to-face interviews, checked customer references, carried a thorough examination of its business procedures and obtained credit reports to assess the financial health of the company.

Gino Farruggio, UK Trade Sales Director for Stiltz Home Lifts, believes the endorsement will provide consumers with extra peace of mind as it has been recognised as a reputable and trustworthy business which has successfully passed a rigorous assessment by an independent organisation.

Mr Farruggio said: “Stiltz Homelifts are thrilled to have received this endorsement from Which? as it means consumers can be confident that they will receive outstanding customer service from us. Gaining Trusted Trader status is extremely coveted and only one in four companies obtain it so we are very proud to have passed all the checks.

“Providing the best customer service possible is the very ethos of our business and our homelifts are designed to immediately improve people’s lives. This endorsement also gives our trade partners even more confidence that they are working with a company that really cares about its customers. We look forward to continuing to demonstrate our customer service credentials.”

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