Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Life-saver: Brave CRPS sufferer gets a lift out of regaining her independence after accident leaves her in persistent pain

A university student can now safely move between the floors in her home inside a Stiltz Home Lift after being virtually bed bound due to a rare condition which causes severe pain in both legs

Helena Stone from Islington in London has Complex Regional Pain Syndrome (CRPS) – a condition usually triggered by an injury or trauma.

The skin of the affected area can become so sensitive that a mere droplet of water, a change in temperature, even a gentle breeze, can provoke intense pain.

Watch Helena’s video here

The 21-year-old was diagnosed with CRPS just over three years ago after a kayaking accident when her foot became caught in the boat in 2013. Helena was on crutches for two weeks and expected to recover fully but her leg, including her foot, remained in persistent pain.

She was in and out hospital for most of 2014 until she was diagnosed with CRPS the next year after a follow-up steroid injection saw her knee turn bright red and swell up. Worse was to come as the pain and swelling spread to the other leg too.

Somehow, despite suffering from excruciating pain, Helena still managed to pass her A-levels and gain a place at Loughborough University in 2015. But her condition worsened and she was forced her to drop out of uni after becoming wheelchair-bound.

She was bed-bound for most of 2016 and had to be helped up and down the stairs, mostly by her parents, Patricia and Graham. Distraught and helpless at watching their daughter’s condition deteriorate, the Stone’s had a Stiltz Home Lift installed to help Helena move from floor to floor with some degree of independence.

Unlike a traditional domestic lift, the Stiltz lift requires no hydraulics or supporting walls and is powered by a self-contained motor which plugs straight into the wall using a 13 amp socket with the lift travelling through the floor on self-supporting stilts. The Stiltz Home Lift was situated in Helena’s 14-year-old brother William’s games room downstairs, travelling directly up to her bedroom.

“It will be five years this summer since I had the kayaking accident but I just find ways of dealing with what happened to me,” she said. “I have no choice but to get on with it for now. My attitude is how can I make it possible to do what I want to do.

“The Stiltz Lift has been a life-saver as I just felt trapped. It has made the house safe again – there is no risk of me falling – and it has given me my independence back. Before I was either crawling or bottom-shuffling up and down the stairs.

“When my CRPS was really bad, I was bed bound. Sometimes I’d have to wait for either Mum or Dad to get back from work to help me downstairs. I just became reliant on whoever was around.”

Gradually, through intensive physiotherapy, pain medications and with the help of crutches, Helena is finding a way to learn to live with the constant pain. At the end of 2016, she decided to give university another try and was accepted to study Education at the University of Gloucestershire.

After contacting her local MP Alex Chalk, who expressed an interest in Helena’s story, he has paved the way for the student to address MPs at the Houses of Parliament about the effects of CRPS in the hope funds can be provided for research into the condition.

Helena said: “The longer my CRPS goes on, the less chance I have of it going into remission. It is the most painful condition known to medicine and there is no cure. There is no money spent on research because the total number of people who are suffering from it is unknown and therefore the spend cannot be justified.

“My aim is to take every opportunity possible to raise awareness about CRPS in the hope that the NHS will invest money into research for a cure to free all CRPS sufferers of this dreadful condition.”

Call 01943668920

or email us to order your free Stiltz Lifts information pack.

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The Stiltz Lift has been a life-saver as I just felt trapped. It has made the house safe again.

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