Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Last month it was National Arthritis Week – an event by charity Arthritis Research UK, aimed at raising awareness about the condition.

Arthritis is reported to be one of the biggest causes of pain and disability in the United Kingdom and around 10 million people are said to be living in discomfort with it every day. It affects mostly the elderly but, also people of all ages, causing difficulty when standing, walking or lifting.

The aim of Arthritis Research UK’s event this year was to highlight how painful it can be for people with the condition and encourage sufferers to share their stories on its website.

Through their website and social media, the charity launched its new ‘Share your day, Shape our future’ campaign, to help guide the research it will fund in 2016 and it proved to be very popular.

As part of National Arthritis Week, we were able to share stories, via Twitter and Facebook of two Stiltz customers suffering with arthritis who spoke about how a Stiltz domestic lift had improved their lives.

The first story involved a husband talking about how, with his help, it was taking up to half an hour for his wife to climb their stairs due to rheumatoid arthritis of her knee. He spoke about how since the couple had had the home lift installed it had ‘transformed their lives’.

The second story we shared was told through the eyes of our customer’s daughter who was extremely pleased with how quickly the Stiltz domestic lift could be installed and the lack of disruption it caused. This meant her mother’s quality of life, so affected by her arthritis, could be instantly improved.

Here at Stiltz, we recognise that there are many reasons why users may need a home lift, and we hope by sharing our customers’ stories about arthritis during National Arthritis Week that it has meant that other sufferers have become aware of the many options out there (a home lift being just one of them), that can make their day-to-day lives much more comfortable.

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