Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Stiltzs History

2010

Stiltz founded

Australians Cameron Gillespie and Lachlan Faulkner move to the UK to start Stiltz Lifts, and at the same time Peter and James Gillespie move to China to set up a factory.

2010

First sale!

The 2-person Duo Classic, the first Stiltz Home Lift model, is sold to a UK customer. The business is underway.

2013

Reaching across the Atlantic

With home lifts gaining ground in the UK, now is the time to expand into overseas markets with the opening of their US office.

2015

Venturing north

A new north of England office opens in Leeds. This office is home to the self-contained consumer sales team headed up by industry specialist, Michael Loftus.

2015

Export news

Stiltz ships its first orders to new distributor Liftstar, the largest mobility services provider in Germany and starts to ship to France and the Netherlands.

2015

Expanding production

Having outgrown their facility yet again, a new purpose-built factory is commissioned in Shanghai, China with state-of-the-art manufacturing in place from the start.

2016

Head office relocation

The head office relocates to the West Midlands. Customer service, training and technical teams are established. The Berkshire location continues as the South of England office.

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2016

Stiltz reaches further still

More approved distributors are added in key markets in Europe as well New Zealand, India and Malaysia.

2016

Awards

Stiltz scoops several industry awards including Team of The Year, Building and Facilities Company of the Year and importantly, achieve 7th place in the SME Export Track 100 List.

2016

An all-new home lift

The new Duo+ Home Lift launches. Technologically and aesthetically superior to the original Classic range, this lift is also accredited to international quality and safety standards.

2017

The team is in place

To support the board, a recruitment drive takes place and new staff and management are engaged to complete the team ready to take the business to the next level.

2019

Bursting at the seams

Stiltz outgrows 2 out of its 3 offices. While the Wokingham team will relocate into a lovely old listed office conversion, the West Midlands Head Office are having a brand new bespoke building designed and built.

2019

Hitting new heights

Stiltz Home Lifts introduces a 6 Metre lift travel option on the Trio+ flagship Home Lift. Homeowners who are looking for a 3-stop lift or have exceptionally high ceilings, can now specify this option.

2020

Business Recognition

To complement the 3 years’ worth of Fastrack awards (2018, 2019 and 2020), in the midst of Coronavirus lockdown, Stiltz is awarded the Queen’s Award for Enterprise: International Trade 2020. One of the highest trade accolades any UK business can receive.

2020

Office relocation – Southern

Stiltz Commercial and Marketing departments which are based in Wokingham, Berkshire relocate to new premises, moving into the beautifully-restored, Grade II listed St Paul’s Clockhouse.

2020

Office relocation – Midlands HQ

In July, the Stiltz Head Office relocated to a brand new, purpose built facility on the Pensnett Estate. The move enabled significant warehouse expansion, enhanced R&D space and the provision of world class offices for one of the area’s fastest growing businesses.

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