Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Domestic lifts specialist Stiltz Home Lifts created and launched a radio advertising campaign focusing on London and the Home Counties in a bid to raise brand and product awareness for the company in the UK.

The home lift manufacturer’s new ad hit the airwaves in June on Classic FM which is the largest national commercial radio station in the country and attracts around six million listeners every week.

The radio campaign closely mirrored the hugely successful TV campaign which has been running since September 2018.

In addition to raising brand awareness directly with consumers, Stiltz Home Lifts UK Trade Sales Director, Gino Farruggio, believes the radio advertising will have positively impacted its authorised partners. Mr. Farruggio said: “The radio advertising campaign formed part of a strategy to raise the profile of Stiltz Home Lifts and our authorised partners will have massively benefitted from this. It highlights how serious we are about creating a mass-market accessible product, and that we continue to invest in different types of advertising as new ways to grow our business.”

Stiltz Home Lifts Head of Marketing, Yola Mealing, revealed Classic FM profiled strongly as a potential advertising platform because it has an audience which indexes as mature and this was a perfect match for a product such as Stiltz. The radio advertisement aired during a number of the station’s most popular shows, some with celebrity presenters such as Alan Titchmarsh, Myleene Klass and Alexander Armstrong.

Mrs. Mealing said: “Stiltz Home Lifts is extremely proud to have launched its first radio campaign on Classic FM. We are excited to be able to build on the success of our recent TV advertising. Using radio gave us the opportunity to connect directly with millions more customers who might be looking for a solution to their mobility needs.

“Radio is recognised for its ability to reach out to listeners with greater intimacy than television. People listen to the radio in the car where the ad experience can be very personal and close, or they might be preparing food in the kitchen or relaxing in the garden – all positive and family-focused activities. If listened to through headphones our ad is able to get close still to the listener. It was a quick and efficient way to build brand awareness with the potential to dig deeper than TV is able to.”

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