Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

We are delighted to announce we were presented with the prestigious title of Team of the Year 2016 for exceptional customer service at the British Healthcare Trades Association (BHTA) Awards.

This award is voted for by consumers who complete and return feedback cards to the BHTA throughout the year. The Stiltz Lifts team scored highly – both in terms of the quantity and quality of comments from customers – with many describing the company as friendly, helpful, professional, customer-focused and care-driven.

Customers specifically commented that Stiltz Lifts team members were ‘extremely helpful and courteous’, they had ‘great product knowledge’ and were ‘very polite, punctual, well-organised and confident’.

This is our first-ever BHTA award and was accepted on behalf of the company by Stiltz Lifts Chairman Mike Lord and Trade Sales Manager (UK) Gino Farruggio at the glittering awards ceremony held at Broadgate in Bishopsgate, London which was hosted by TV personality Penny Smith.

Mr. Lord said: “Everyone at Stiltz Lifts is thrilled that we have won our first BHTA award, especially for something as important as customer service. Making sure we provide customers with the best possible service is at the root of everything we aim to achieve at Stiltz Lifts, and it’s fantastic that this is what we have been recognised for.

“Not only is it our objective to offer customers the highest quality home lift product on the market, but also to ensure we provide the best sales and after sales support.

“From the moment a customer first contacts the Stiltz sales team, they need to feel looked after. Our sales advisors have demonstrated that they make it their job to listen to specific customer needs and provide them with dedicated support during the site survey phase.

“Our installation teams take huge pride in fitting Stiltz Home Lifts in customers’ homes and likewise, our after-sales support team have shown they are always available to answer any queries once the lift has been installed.

“This BHTA award proves we really do care about our customers and we are delivering on our promises. We’ve received outstanding reviews from customers and we thank them for taking the time to complete the feedback cards. As chairman of Stiltz Lifts, I am very proud of the whole team.”

Steve Perry, marketing and communications manager at the BHTA, said: “This is great news for Team Stiltz as the award is based purely on the feedback from their customers. It illustrates the commitment the company has to supplying excellent products and delivering the highest service levels to its customers.”

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