Statement
COVID-19
Covid-19 Statement

These are exceptional times. With Coronavirus – Covid-19 - we all face an unprecedented global challenge. Stiltz Ltd. continue to review activities on a daily basis to comply with Government directives.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through which we are co-ordinating industry efforts to keep our customers mobile. Our priority is to ensure all current and prospective customers are able to maintain safe and independent access with the help of their homelift, as reducing accidents within the home at this time will, in turn, assist in reducing stress on the NHS hospital care system. We will endeavour to provide the expected levels of service and support to those seeking a new homelift installation or those requiring lift service/maintenance, while being mindful to minimise risk.

We have therefore implemented additional processes to mitigate risk to you, our staff and the wider Stiltz community:

As a matter of course, we will check with all customers and prospective customers requesting them to confirm nobody is unwell with Covid-19 at the property we are due to visit. If Covid-19 is confirmed, we will follow Government advice
All customer visits will be subject to additional sanitation measures. Stiltz staff will wash or sanitise their hands prior to entering your property, and upon leaving. They will not offer to shake hands, and will maintain the prescribed 2 metre distance
Regular health and safety bulletins will be issued to all office and field-based staff
All field-based staff will be asked, on a daily basis, to confirm they are clear to work as per NHS and Government Guidance
All staff who fall ill with Covid-19 or who are self-isolating, will receive full pay during the period they are indisposed.

Stiltz will closely monitor the situation and follow government advice at all times. Our priority is to manage customer and staff safety, whilst continuing to provide our customers with the necessary homecare support to ensure their valued independence.

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We are delighted to announce we were presented with the prestigious title of Team of the Year 2016 for exceptional customer service at the British Healthcare Trades Association (BHTA) Awards.

This award is voted for by consumers who complete and return feedback cards to the BHTA throughout the year. The Stiltz Lifts team scored highly – both in terms of the quantity and quality of comments from customers – with many describing the company as friendly, helpful, professional, customer-focused and care-driven.

Customers specifically commented that Stiltz Lifts team members were ‘extremely helpful and courteous’, they had ‘great product knowledge’ and were ‘very polite, punctual, well-organised and confident’.

This is our first-ever BHTA award and was accepted on behalf of the company by Stiltz Lifts Chairman Mike Lord and Trade Sales Manager (UK) Gino Farruggio at the glittering awards ceremony held at Broadgate in Bishopsgate, London which was hosted by TV personality Penny Smith.

Mr. Lord said: “Everyone at Stiltz Lifts is thrilled that we have won our first BHTA award, especially for something as important as customer service. Making sure we provide customers with the best possible service is at the root of everything we aim to achieve at Stiltz Lifts, and it’s fantastic that this is what we have been recognised for.

“Not only is it our objective to offer customers the highest quality home lift product on the market, but also to ensure we provide the best sales and after sales support.

“From the moment a customer first contacts the Stiltz sales team, they need to feel looked after. Our sales advisors have demonstrated that they make it their job to listen to specific customer needs and provide them with dedicated support during the site survey phase.

“Our installation teams take huge pride in fitting Stiltz Home Lifts in customers’ homes and likewise, our after-sales support team have shown they are always available to answer any queries once the lift has been installed.

“This BHTA award proves we really do care about our customers and we are delivering on our promises. We’ve received outstanding reviews from customers and we thank them for taking the time to complete the feedback cards. As chairman of Stiltz Lifts, I am very proud of the whole team.”

Steve Perry, marketing and communications manager at the BHTA, said: “This is great news for Team Stiltz as the award is based purely on the feedback from their customers. It illustrates the commitment the company has to supplying excellent products and delivering the highest service levels to its customers.”

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