Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Gift of independence: Home lift provides MS sufferer Susan with easier way of getting between floors

Sandy Phillips took the decision to opt for early retirement so he could dedicate more time to help look after his wife Susan, who had been diagnosed with multiple sclerosis.

Mr. Phillips had worked in the commercial interior design business, largely in the hospitality sector for more than 35 years. His work would take him all over Europe, which meant extended periods of time away from home. Aware that his wife’s condition was worsening, at the age of 59, he decided to retire early.

In the interim, the couple had purchased their dream property in Stirling, Scotland, with the aim of adding a two-storey extension. Building work was already underway, when Mrs. Phillips was diagnosed.

Things progressed and it quickly became apparent that the stairs were becoming too much for Mrs Phillips. This prompted the couple to look for a mobility solution to provide an easier way of moving between floors.

Initially, the Phillips’ looked at a traditional stairlift but quickly realised that it was not suitable for their particular stairwell as the rail could not be mounted to the treads of the stairs.

Mr. Phillips said: “It wasn’t technically possible for us to install a stairlift and we didn’t like the idea of one as we felt it would spoil the aesthetics of our home. We started researching alternatives and we found out about home lifts.

“At first we thought that a home lift would be complicated to install and expensive to buy. We were delighted to find that the home lift was not only suitable, but also within our budget.

“We investigated a hydraulic home lift but it required a supporting wall so it wasn’t a solution that would work for us as we wanted the lift installed in the centre of the room. We then came across an advert for Stiltz Lifts and this quickly became the most appealing option.”

The Stiltz Home Lift proved to be ideal for Mr. and Mrs. Phillips as it has a self-supporting structure with no load bearing walls required. It is also a non-hydraulic lift which plugs straight into a standard domestic power socket meaning it was quick and easy to install. The only structural work required was inserting an opening in the ceiling to allow the lift to pass between floors.

The couple chose the Stiltz Trio Home Lift model, as it is was able to accommodate Mrs. Phillips’ wheelchair. They had it installed in the downstairs hall inside a bespoke cupboard on the ground floor with the lift travelling up to the first floor living room.

Mr. Phillips added: “Before we had the lift installed and I was travelling abroad for work, Susan was effectively grounded as her MS meant the stairs were a struggle. I took early retirement so I could help her as much as I could, but the Stiltz Lift has made a huge difference to Susan’s life.

“It has given her back her independence as now she can move around our home unaided. The Stiltz Lift is absolutely incredible. It’s simple and easy to use and we would recommend it to anyone.

“My wife and I come from an interior design background and we both love the way it looks. It’s very stylish and doesn’t look at all institutional, like it might belong in a care home. Our Stiltz Lift pops up in the middle of the living room like Dr Who’s TARDIS and looks great. There is also no question that it will also add value to our property.”

Mr. Phillips says the Stiltz Home Lift has become so important that he has taken out an extended warranty after the initial free 12 months parts and labour warranty expired. He said: “Susan’s lift is as essential to us as having a kitchen or bathroom. We couldn’t be without it now. It has become part of the house. My mum who is 87 also uses the lift when she visits so I took out the extended warranty to make sure we will never be without it.”

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or email us to order your free Stiltz Lifts information pack.

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The Stiltz Lift is absolutely incredible. It’s simple and easy to use and we would recommend it to anyone.


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