Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

Freedom of movement: Retired policeman amputee gets his ‘life back’ after being unable to use the stairs

Two years ago, retired policeman Brian Kendall had to have his leg amputated after it went septic following an operation below the knee. Along with the obvious emotional and physical distress it caused the then 73-year-old, it meant that he and his wife, Mary, had to make some major changes to their home.

Confined to a wheelchair, Brian could not use the upstairs of their house for the first year so the couple from Exeter in Devon had to put a bed in the living room and turn the space into a bedroom. After another 12 months, he was able, with the help of Mary, to manage the stairs sitting down, one step at a time.

However the couple knew that this could not last so faced the dark reality that they would have to sell the three-bedroom semi-detached property that they had shared together for 35 years and brought their kids up in and move to a bungalow. The prospect of this left Brian and Mary deeply distraught because, like many people, they loved their house and had created so many beautiful memories.

The couple had looked into buying a stairlift but discovered that, because of their turning staircase, it would have to be fitted into three sections and Mary was not keen on having a ‘chair sticking out of the wall on the stairs’. Thankfully after watching an episode of BBC One’s DIY SOS, where Nick Knowles and the team transformed a property with the installation of a home lift, the Kendall’s did some internet research and contacted us at Stiltz Lifts.

We posted the couple a cardboard footprint representing the exact dimensions of the lift so they could get a feel for the space required for the lift. Brian and Mary decided that the dining room was the best position for the domestic lift and had it go straight up into the main bedroom.

With this particular home lift, no major building work was required as it did not need a lift shaft or vacuum system. These domestic lifts travel on a unique dual rail system which is a totally self-supporting structure. This meant that no load bearing walls or major structural alterations needed to be made to the home.

Our through floor lift is not powered by noisy hydraulics and instead runs off an electric motor that is quiet and housed out of sight at the top of the lift. It simply plugs straight into the wall using a normal 13-amp power socket. It took only one day for our team to install the domestic lift with a simple opening incorporated into the Kendall’s dining room ceiling to allow the lift to travel up to the main bedroom and meant Brian could start enjoying the lift straight away.

“It’s the most wonderful thing we’ve ever spent our money on,” said Mary, 75. “We were desperate. Brian had been sleeping in the lounge for two years and something had to be done. “We thought the only solution was moving house and buying a bungalow which would have been heart breaking. We’ve lived here for 35 years, watched our children grow up and leave home, and it would have been awful saying goodbye to our home. Thankfully having a home lift put in has changed all that and made it possible for us to stay where we are.

“Compared to moving home it was also much more affordable and I really like the neatness of our home lift. It’s compact, not obtrusive and when the grandchildren come and play, they love it! It’s also given Brian his life back. He can now go upstairs, have a shower and get around the house without any help. I’d recommend a home lift to anyone.”

Brian added: “It’s the best thing since slice bread. Once I’ve got myself in the lift, I push a button and it takes me straight up to the bedroom, off I go! I must say since we’ve had the lift installed, it’s cheered me up enormously. To have that extra freedom and movement is unbelievable. I absolutely love it!”

It’s the most wonderful thing we’ve ever spent our money on. It’s given Brian his life back. I’d recommend a home lift to anyone.

Mary, 75

Call 01943668920

or email us to order your free Stiltz Lifts information pack.

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