Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

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Call 01943668920

At Stiltz, our home lifts continue to take the lead in home accessibility and we’re delighted to announce the continued strengthening of links with other adaptation specialists. Our most recent partnership is with design-led accessible bathroom specialists, Fine & Able which helps hundreds of disabled and older people every year across the UK to adapt their bathrooms in a style they love.

We strongly believe collaborating with like-minded businesses gives us a greater understanding of personal mobility needs which in turn, leads to a better service for our customers. It gives us a unique opportunity to signpost our customers towards trusted partners who provide high-quality adaptations which complement our domestic lifts.

Fine & Able deliver a complete bathroom service from design, through to installation (within a 30-mile radius of the Twickenham showroom currently) and aftercare. Their highly-trained and friendly team provide exactly the right levels of support, helping customers achieve a bathroom which caters specifically to their individual needs. Fine & Able’s accessible design consultants, product specialists and installers work to achieve the perfect balance of function and form in every bathroom installation.

Fine & Able is built on a decade of experience and a desire to provide something better than the clinical-looking equipment that filled Co-Founder James’s home when he returned to it following a spinal cord injury. Stiltz Homelifts also has this approach to life-improving access within the home, designing attractive products which provide vital yet discreet accessibility. Ed Warner, Founder of Fine & Able concurs, “There are clever ways to design flexible homes that you wouldn’t necessarily know were designed to meet a specific need. We’ve designed the clinical look and feel out and created beautiful solutions. Hence forging a closer association with Stiltz Homelifts makes perfect sense.”

Yola Mealing, Head of Brand and Marketing Communications at Stiltz Homelifts agrees with Ed’s statement as she concludes: “The styling and functionality of our domestic lifts reflect perfectly what Ed is saying. While we continue to disrupt the traditional stairlift industry we are mindful to provide an attractive, flexible and futureproofed product for the end-user. It’s about helping those with any kind of compromised mobility retain positivity and self-worth and to help them live their best life. By working together, we can ensure this message is amplified so more people can stay in the home they love, for longer.”

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