Statement
COVID-19

Issued 4th November 2020

Coronavirus: Covid-19 continues to bring an unprecedented global challenge. Stiltz Ltd. has been and will continue to review activities daily to comply with the guidelines issued by the Government.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes.

Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system. 

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our home care support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access while acting within Government guidelines.

You can contact our service and breakdown helpline any time, day or night, on 0330 053 5749.

For new homelift installations, we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following the latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands before entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2-metre distance.

All office and field-based staff will continue to be issued regular health and safety bulletins.

All field-based staff will confirm they are clear of symptoms before commencing their working day.

All staff who fall ill with Covid-19 or who are self-isolating will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. We all owe a duty of care to our families, other employees, our customers and the rest of our community. Our priority is customer and staff safety whilst continuing to provide the necessary home care support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Request a callback


Call 01943668920

Celebrating National Inventors Month:
An interview with Lachlan Faulkner, co-founder of Stiltz Homelifts

What does your business design?

We are a designer, manufacturer and distributor of home lifts designed exclusively for the domestic market. Our products provide an assured solution for access between floors when using stairs starts to become a safety issue in the home. As a 21st century alternative to the 100 year old stairlift, Stiltz Homelifts are distributed around the world so individuals can futureproof their independence, avoid expensive building work and eliminate the need to relocate.

When and how did you get the idea of the Stiltz Homelift?

A few crude domestic lift designs came before ours. However, in 2008 we identified a gap in the global market where a new breed of attractive, shaftless through-floor lift, could thrive. With the right design we could ensure people with restricted mobility had safe, easy access between floors with a product they wanted in their home. We decided to set up Stiltz in the UK during 2010 with the aim of distributing our game-changing product across the world. Our design began to evolve an overcomplicated ‘Heath Robinson’ idea first seen in Tasmania to an efficient, streamlined product suitable for mass production – we took the home lift from shed to factory.

Why did you move from Australia to set up Stiltz in the UK?

When looking at the potential for global management, the UK was a logical place for us to establish Stiltz ­– it would simply not be possible from the other side of the world in my native Australia. We looked at America however it was just too tough to set up what we wanted to achieve and immigration was an issue, so we relocated to Britain. As manufacturing was established in China and our global network of distributors was building, the UK proved the ideal operational hub.

How have you evolved the domestic passenger lift concept?

The early designs for a domestic passenger elevator lacked modern safety features and some concepts didn’t even have a door! They were cumbersome and not products you would want in your home. Through our R&D commitment, we have totally transformed the homelift both on the surface and under the hood – resulting in a safe, contemporary and desirable product. Our homelifts are now hugely advanced with countless technical innovations unmatched by competitors. We meet an array of safety specifications including all the latest fire regulations – peace of mind for users and prescribing Occupational Therapists.

The step-change development for the market was when we launched our Plus range lifts, which are called Alta in the USA. Expanding the product range with more attractive, larger lifts and giving the consumer more choice solidified our offering. The ability to accommodate wheelchairs and the unique to us ThruCar solution, drew attention to Stiltz and opened up the market further.

Stiltz Trio+ Home Lift

Why is Stiltz unique in terms on innovation?

If we’re looking at celebrating originality in National Inventors Month, then it is true we did not invent the domestic through-floor lift. However, it can be said we did invent the pure ‘homelift’ and its marketplace.

Before Stiltz, we saw the UK as the ‘home of the stairlift’ – the perceived default product for everyone struggling to get up the stairs. Not anymore. We continue to democratize the homelift and disrupt the market as we have originated a new category in assistive technology. The Stiltz Homelift meets the need of individuals who seek ageing in place yet do not want a stigmatised stairlift. We understood what people wanted and we delivered. Yet the education continues, we have to remain laser-focused on selling the concept to the end user. The inherent mindset to see a stairlift as first choice is changing as Stiltz gives consumers a clear and commonly better alternative.

What has been the fundamental design aspect to breed success?

The development of vertical dual rail technology to replace the lift shaft has always been and will continue to be, fundamental to the success of our concept. The fact these rails allow our homelifts to be positioned pretty much anywhere in the home offers unbeatable flexibility for customer needs. Our electric motors are quiet and run on these rails, replacing noisy hydraulics seen from other manufacturers. If you look at other lift manufacturers they have attempted to shoe-horn industrial elevators into the home environment. We are different, we have come at this from the domestic situation first and with the end-user always front of mind.

 

Lachlan Faulkner

Inventions for the future?

We are always looking towards the future. Stiltz continues to invest heavily in R&D with the next generation homelifts in the pipeline. Smart tech and web enablement are part of our vision to enhance our already market-leading products, along with the introduction of enhanced aesthetics and functionality. Usability and safety will remain a top priority for us, continually complemented by our renowned style.

We’re aiming to meet different needs and serve more tasks in years to come as we expand our range with different shapes and sizes. Modular design will benefit customers by giving them more choice and speeding up delivery through streamlined manufacturing.  Being able to provide transit through several floors, whilst still using unobtrusive self-supporting rail technology, will be a key focus for us and the reason why our development team continues to grow.

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