Statement
COVID-19

Stiltz Homelifts

Updated 31st March 2020

COVID 19 Statement

Coronavirus – Covid-19 presents us with an unprecedented global challenge. Stiltz Ltd. continues to review activities on a daily basis to comply with Government directives.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through whom we are co-ordinating industry efforts to keep the most vulnerable living safely in their own homes. Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system.

For existing customers, a Stiltz Homelift can be that lifeline to independence. Our homecare support policy means Stiltz engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access, while acting within Government guidelines.

For new homelift installations we offer the options of a phone call, remote video consultation via tablet/laptop/smartphone, or email consultation. For those with an urgent in-home consultation need, we will minimise risk by following latest Government guidelines.

Additional processes have been put in place to mitigate risk to you, our staff and the wider Stiltz community:

· We will request confirmation that nobody at the property we are due to visit has Covid-19 or is defined as extremely vulnerable, and in need of being shielded. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.

· All customer visits will be subject to additional sanitation measures. Stiltz installers/engineers will wash or sanitise their hands prior to entering your property and upon leaving. They will not offer to shake hands, will refuse offers of a beverage and will maintain the prescribed 2 metre distance

· Regular health and safety bulletins will be issued to all office and field-based staff

· All field-based staff will be asked, on a daily basis, to confirm they are clear of symptoms prior to commencing their working day

· All staff who fall ill with Covid-19 or who are self-isolating, will receive full pay during the period they are indisposed.

Stiltz will follow government advice at all times. Our priority is customer and staff safety, whilst continuing to provide the necessary homecare support to ensure vital independence.

Mike Lord
Chairman and CEO
Stiltz Ltd

Call 01943668920

When looking to buy a home lift it can sometimes be confusing as to what is included as standard and what is an additional option.

That is why at Stiltz we aim to make it as clear as possible for the customer so they know exactly what they are paying for.

As stated on the website, every Stiltz domestic lift – including the Duo Lift, luxury Vista Lift and wheelchair Trio Lift – includes a cream exterior with a matching interior lighting and door colour. The floor carpet inside the lift is a standard woven slate colour.

Our range of domestic lifts boasts several safety features including a full height light curtain which is located at the entrance to the lift. The curtain works as a sensor so that nothing can cross in or out of the lift as it travels. If for any reason this did happen, the lift would stop moving until whatever was obstructing it was removed.

The lift includes two safety pans that are located above and below the lift so, again, if the lift is obstructed in anyway it would grind to a halt immediately. All Stiltz home lifts have overweight sensors so the lift will not travel if its carrying capacity of 170kg is exceeded.

Occupants are always in total control of the lift as the ‘hold to run’ controls allow those inside to dictate when it travels. The fail arrest mechanism ensures the lift will not able to move if, in the unlikely event, the cables that the weight of the lift is carried on, were to break or loosen.

All Stiltz’s domestic lifts include a half-height swing door which is made to match the finish of the lift, two remote controls units so the user can call the lift from any floor and an interior seat – so the occupant can sit down when the lift travels.

There is never any need to worry about making sure other lights are switched on around the lift in the house as it is fitted with internal LED Down Lights as standard. These lights turn on and off when the user enters and exits the lift.

Stiltz Lifts are also happy to say that all our home lifts include a two-year parts and labour warranty. Contact the Stiltz Lifts team if you require more information.

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