Statement
COVID-19
Covid-19 Statement

These are exceptional times. With Coronavirus – Covid-19 - we all face an unprecedented global challenge. Stiltz Ltd. continue to review activities on a daily basis to comply with Government directives.

Stiltz is a proud member of the British Healthcare Trades Association (BHTA) through which we are co-ordinating industry efforts to keep our customers mobile. Our priority is to ensure all current and prospective customers are able to maintain safe and independent access with the help of their homelift, as reducing accidents within the home at this time will, in turn, assist in reducing stress on the NHS hospital care system. We will endeavour to provide the expected levels of service and support to those seeking a new homelift installation or those requiring lift service/maintenance, while being mindful to minimise risk.

We have therefore implemented additional processes to mitigate risk to you, our staff and the wider Stiltz community:

As a matter of course, we will check with all customers and prospective customers requesting them to confirm nobody is unwell with Covid-19 at the property we are due to visit. If Covid-19 is confirmed, we will follow Government advice
All customer visits will be subject to additional sanitation measures. Stiltz staff will wash or sanitise their hands prior to entering your property, and upon leaving. They will not offer to shake hands, and will maintain the prescribed 2 metre distance
Regular health and safety bulletins will be issued to all office and field-based staff
All field-based staff will be asked, on a daily basis, to confirm they are clear to work as per NHS and Government Guidance
All staff who fall ill with Covid-19 or who are self-isolating, will receive full pay during the period they are indisposed.

Stiltz will closely monitor the situation and follow government advice at all times. Our priority is to manage customer and staff safety, whilst continuing to provide our customers with the necessary homecare support to ensure their valued independence.

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When looking to buy a home lift it can sometimes be confusing as to what is included as standard and what is an additional option.

That is why at Stiltz we aim to make it as clear as possible for the customer so they know exactly what they are paying for.

As stated on the website, every Stiltz domestic lift – including the Duo Lift, luxury Vista Lift and wheelchair Trio Lift – includes a cream exterior with a matching interior lighting and door colour. The floor carpet inside the lift is a standard woven slate colour.

Our range of domestic lifts boasts several safety features including a full height light curtain which is located at the entrance to the lift. The curtain works as a sensor so that nothing can cross in or out of the lift as it travels. If for any reason this did happen, the lift would stop moving until whatever was obstructing it was removed.

The lift includes two safety pans that are located above and below the lift so, again, if the lift is obstructed in anyway it would grind to a halt immediately. All Stiltz home lifts have overweight sensors so the lift will not travel if its carrying capacity of 170kg is exceeded.

Occupants are always in total control of the lift as the ‘hold to run’ controls allow those inside to dictate when it travels. The fail arrest mechanism ensures the lift will not able to move if, in the unlikely event, the cables that the weight of the lift is carried on, were to break or loosen.

All Stiltz’s domestic lifts include a half-height swing door which is made to match the finish of the lift, two remote controls units so the user can call the lift from any floor and an interior seat – so the occupant can sit down when the lift travels.

There is never any need to worry about making sure other lights are switched on around the lift in the house as it is fitted with internal LED Down Lights as standard. These lights turn on and off when the user enters and exits the lift.

Stiltz Lifts are also happy to say that all our home lifts include a two-year parts and labour warranty. Contact the Stiltz Lifts team if you require more information.

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